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Added 4 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 4 mins ago
TC
Retail Store Associate Part time Temporary Winners
TJX Canada – Winners, Marshalls, HomeSense
Owen Sound, ON
- Part-time
Be a valued part of a supportive and collaborative team, working together to achieve shared goals.
Added 4 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Mount Pearl, NL
- Contract
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
SH
Bartender | Part-time | Constantine
Silver Hotel Group
Toronto, ON
- Part-time
Providing excellent customer service, including addressing customer inquiries and resolving any issues or complaints.
Added 4 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
…to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and…
Added 4 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Edson, AB
- Full-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 4 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Parry Sound, ON
- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 4 mins ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Lac-Mégantic, QC
- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 4 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Amherstburg, ON
- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 4 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Wetaskiwin, AB
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 4 mins ago
E
Driver - Fort St John
Enterprise
Fort St. John, BC
- Internship
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a On-Call Part Time Driver. This position pays $18.25 / hour and is located at 10811 89 AVE FORT ST JOHN,…
Added 4 mins ago
WC
(CAN) Meat Associate
Walmart Canada
MB · Saint-Laurent, MB
- Contract
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 4 mins ago
WC
(CAN) Associé, viande
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…
Added 4 mins ago
PL
Front Desk Agent (Part Time)
Pomeroy Lodging
Olds, AB
- Part-time
Personal days: 5 per year after 90 days of continuous full-time employment.
Added 4 mins ago
WC
(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
WC
(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Quebec, QC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
WC
(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Quebec, QC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 4 mins ago
CC
Merchandiser - Part-Time - Stratford
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
…more than just ambassadors; they are champions of superior…
Added 4 mins ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
…systems. Will receive & action work orders within the allotted time…
Added 4 mins ago
(CAN) Part-Time Stock Unloader Associate
Walmart Canada
Stratford, ON
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 4 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Contract
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 4 mins ago
CC
Merchandiser - Part-Time - Goderich
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
…more than just ambassadors; they are champions of superior…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NS, Canada
Nova Scotia, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients to digital resources and enrollment processes. Track and document client interactions, meet service and performance standards, follow regulatory and internal requirements without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to guide clients through processes. Customer service, sales, or contact center experience is preferred; familiarity with digital tools and CRM platforms is expected, while customer retention and complaint resolution experience are assets.

Skills

Bilingual English-French Communication
Customer Service
Sales
Client Communication
Interpersonal Skills
Insurance Product Knowledge
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Customer Service
Sales
Contact Center
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Customer Enrollment
Customer Retention
Complaint Resolution
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Regulatory Compliance
Internal Policies
Audit Requirements
Financial Services
Bilingual English-French

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