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Added 9 mins ago
HI
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
- Full-time
…This is an ideal role for someone with strong technical and systems experience who is looking to transition into the role of Junior Account Manager within the new 2…
Added 9 mins ago
Social Worker (BSW)
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
Added 9 mins ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 39 mins ago
CO
Project & Business Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
As a Project & Business Analyst with our IT Delivery team, you’ll coordinate the implementation of effective digital solutions that keep the City running. From enterprise systems to new…
Added 39 mins ago
Energy Specialist
MCW Group of Companies
Toronto, ON
…Management Services, and Engineering Development Services. The systems designed by the MCW Group of Companies are built to deliver energy effectively in the form of lighting, heating and…
Added 1 hour ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
Looking for a high-earning Finance Manager opportunity where your expertise, attention to detail, and ability to structure the right deal are valued?
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
O
Lead Financial Analyst, FP&A
OpenText
Mississauga, ON
- Full-time
As an FP&A Manager, you will play a crucial role in providing accurate, timely, and actionable financial support to OpenText's digital business. This is an individual contributor role,…
Added 2 hours ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 2 hours ago
RP
Value Creation Lead
Rundle Partners
Toronto, ON
- Full-time
…embedded directly within one of our portfolio companies. In this business, its professionals are the product and the primary engine of growth. You will lead the work to reimagine and…
Added 2 hours ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 2 hours ago
I
Unit Facilities Specialist
IKEA
Richmond, BC
- Full-time
You have technical knowledge, and a minimum of 3 years practical experience, in facility systems; including electrical and lighting, mechanical and HVAC, structural, site, building…
Added 2 hours ago
S
Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 2 hours ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
Collaborate with the Events Manager, Sales and Marketing teams to ensure event-related production requirements are completed accurately and on schedule.
Added 2 hours ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 2 hours ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 2 hours ago
OE
Production Test Tech (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified…
Added 2 hours ago
OE
General Labourer - Floater (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified…
Added 2 hours ago
OE
General Labourer - Floater
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified…
Added 3 hours ago
C&
Commodity Manager
Communications & Power Industries (CPI)
Georgetown, ON
- From $100,000 CAD / year
- Full-time
…backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much…
Added 3 hours ago
VC
Customer Success Representative
Valsoft Corporation
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on…
Added 3 hours ago
E
Specialist I, IT Enterprise GIS Technical Specialist
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON · North York
- Full-time
…Enterprise and Field GIS technologies that support critical business and field operations. You will work across technical and business teams to deliver scalable, secure, and high-performing…
Added 3 hours ago
R
Founding Product & Solutions Lead
Rainharbor
Toronto, ON
- Full-time
Once clients are live, expect to spend much of your time with them: their business teams, their compliance and operations leaders, and their information technology staff. You need to be…
Added 3 hours ago
W
Senior Manager, Indirect Tax (contract)
Wealthsimple
Canada
- Contract
Collaborate with Finance and technology teams to ensure accurate tax coding and support systems and process improvements, including AI automation initiatives
Added 3 hours ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
…including generators, electrical distribution equipment, cooling systems, and other assigned infrastructure packages, using the company’s procurement system. Confirm that the approved…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NB, Canada
New Brunswick, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain general product information, direct clients to digital resources, and guide travel insurance enrollment. Track and document interactions, meet service and performance standards, follow compliance requirements, and deliver a professional client experience without providing advisory services.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and the ability to guide clients through processes. Customer service, sales, or contact center experience is preferred; familiarity with digital tools and CRM platforms is expected, while retention and complaint-resolution experience is an asset.

Skills

Bilingual Communication
Customer Service
Sales
Client Support
Inbound and Outbound Calls
Insurance Product Knowledge
Digital Guidance
Client Enrollment Support
Performance Metrics
CRM Platforms
Complaint Resolution
Customer Retention
Regulatory Compliance
Accurate Documentation
Interpersonal Skills
Continuous Learning

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Performance Metrics
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Ups
Insurance Products
Market Trends
Competitor Activity
French-English Bilingualism

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