Customer service jobs in Canada

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Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 day ago
R
Customer Service Representative
RBGlobal
Paradise, NL
- Full-time
Candidates must have previous experience in an office setting
Added 1 day ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service…
Added 1 day ago
B
Customer Service Representative
BMO
Vernon, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 day ago
FT
Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial…
Added 1 day ago
FC
Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden
Fanshawe College
Borden, ON
- Full-time
Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial…
Added 1 day ago
SC
Customer Service Representative
Strathcona County
Sherwood Park, AB
- Part-time
Current Standard First Aid/CPR certification is required prior to the completion of training
Added 1 day ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Cambridge, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 day ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Cambridge, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 1 day ago
K
Bilingual Customer Service Representative
Kelly
St. Catharines, ON
- Full-time
We're looking for an enthusiastic, motivated individual to join our client’s team as a Bilingual Customer Service Advisor in St. Catharines, ON!
Added 1 day ago
Customer Service Associate - Automotive Finishes
Sherwin-Williams
Langley (District), BC · Langley, BC
Must have a valid, unrestricted Driver’s License
Added 1 day ago
CO
Customer Service Representative
Culligan of Canada
Edmonton, AB
- $20 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- Up to $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 day ago
B
Bilingual Customer Service Representative
Bevertec
Toronto, ON
- Contract
Must be available for rotating shifts, including weekends and holidays · Training: 6–8 weeks (day shift)
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 day ago
CL
Customer Service Representative
Charger Logistics Inc.
Brampton, ON
- Full-time
Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
Added 1 day ago
Customer Service Representative Revenue-C0746
City of London
London, ON
Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides…
Added 1 day ago
D(
Customer Service Representative
DHL (Supply Chain)
Milton, ON
- Full-time
-Monitor service levels and ensure customer expectations are met.
Added 1 day ago
CL
Customer Service Representative
Charger Logistics Inc
Brampton, ON
- Full-time
Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
Added 1 day ago
GF
Overnight Customer Service Representative (Motivator) - Ajax Taunton and Westney
GoodLife Fitness
Ajax, ON
- Part-time
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Added 1 day ago
IG
Bilingual Customer Service Representative
Insight Global
Montreal, QC
- Contract
…commercial deposit and payment activities, ensuring transactions and service requests are completed accurately, efficiently, and within established service level agreements…
Added 1 day ago
CK
Lead Customer Service Representative
Circle K
Riverview, NB
- Full-time
Night shift premium
Added 1 day ago
Overnight Customer Service Representative
Circle K
St. John's, NL
Night shift premium
Added 1 day ago
RT
Automobile dealerships service representative
Roussel Toyota
Miramichi, NB
- Full-time
Added 1 day ago
R
Customer Service Associate - Paint
RONA
AB · Edmonton, AB
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

MB, Canada
Manitoba, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources, and guide them through travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual Communication
Customer Service
Sales
Contact Center Support
Client Communication
Insurance Product Knowledge
Digital Tools
CRM Platforms
Client Enrollment Support
Call Handling
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Client Experience
Problem Solving

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Up
Insurance Products
Financial Services
Performance Metrics
Customer Service

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Customer service jobs in Canada

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Customer service jobs in Canada