Customer service jobs in Canada

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Added 1 day ago
CL
Customer Service Representative
Charger Logistics Inc
Brampton, ON
- Full-time
Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
Added 1 day ago
GF
Overnight Customer Service Representative (Motivator) - Ajax Taunton and Westney
GoodLife Fitness
Ajax, ON
- Part-time
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Added 1 day ago
IG
Bilingual Customer Service Representative
Insight Global
Montreal, QC
- Contract
…commercial deposit and payment activities, ensuring transactions and service requests are completed accurately, efficiently, and within established service level agreements…
Added 1 day ago
CK
Lead Customer Service Representative
Circle K
Riverview, NB
- Full-time
Night shift premium
Added 2 days ago
Overnight Customer Service Representative
Circle K
St. John's, NL
Night shift premium
Added 2 days ago
RT
Automobile dealerships service representative
Roussel Toyota
Miramichi, NB
- Full-time
Added 2 days ago
R
Customer Service Associate - Paint
RONA
AB · Edmonton, AB
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 2 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beamsville, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 days ago
SE
Customer Service Representative
SmartSource Electronics
Mississauga, ON
- Full-time
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email,…
Added 2 days ago
Customer Service Representative
U-Haul
Victoria, BC
…in search of friendly, motivated people for the position of Customer Service Representative (Seasonal). As a Customer Service Representative, you will work as part of a supportive team to…
Added 2 days ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
Proven customer service and/or sales experience.
Added 2 days ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 2 days ago
GC
Customer Service Representative/Dispatch
GMS Canada
Owen Sound, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 2 days ago
N
Customer Service Representative
Nutrien
Falher, AB
- Full-time
Must possess a valid Canadian driver’s license
Added 2 days ago
AF
Client Service Representative - Cardston (12 Months Term)
ATB Financial
Cardston, AB
- Contract
Proven customer service and/or sales experience.
Added 2 days ago
AF
Client Service Representative - Sherwood Park Wye Garden
ATB Financial
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 2 days ago
RS
Customer Service Associate II
Ryder System, Inc.
Woodstock, ON
- Full-time
College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 2 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 days ago
PC
Customer Service Representative - Technical Service
Patterson Companies, Inc.
Montreal, QC · QC - Montreal - Dental Canada
- Full-time
As a Customer Service Representative - Technical Service for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related…
Added 2 days ago
YU
Bookstore Customer Service Assistant
York University
Toronto, ON
- Contract
Added 2 days ago
R
Customer Service Associate - Seasonal
RONA
Maple, ON
- $17.8 to $18.9 CAD / hour
- Temporary
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 2 days ago
K
Mail Clerk
Kelly
Vancouver, BC
- $19.75 CAD / hour
- Full-time
…a Banking Retail Branch. This is a back-office role with no customer-facing phone work. You’ll work with internal teams to prepare, scan, review, and securely store branch…
Added 2 days ago
B
Customer Service Representative
BMO
Campbellford, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 days ago
B
Customer Service Representative
BMO
Cobourg, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 days ago
TH
Customer Service Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

MB, Canada
Manitoba, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply on LinkedIn About employer

More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources, and guide them through travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual Communication
Customer Service
Sales
Contact Center Support
Client Communication
Insurance Product Knowledge
Digital Tools
CRM Platforms
Client Enrollment Support
Call Handling
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Client Experience
Problem Solving

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Up
Insurance Products
Financial Services
Performance Metrics
Customer Service

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Customer service jobs in Canada

Customer Service Representative

Overnight Customer Service Representative (Motivator) - Ajax Taunton and Westney

Bilingual Customer Service Representative

Lead Customer Service Representative

Overnight Customer Service Representative

Automobile dealerships service representative

Customer Service Associate - Paint

Post Office Clerk, Hourly Part Time Flexible Shifts

Customer Service Representative

Customer Service Representative

Client Service Representative - Cardston (12 Months Term)

Client Service Representative - Sherwood Park Wye Garden

Customer Service Representative/Dispatch

Customer Service Representative

Client Service Representative - Cardston (12 Months Term)

Client Service Representative - Sherwood Park Wye Garden

Customer Service Associate II

Post Office Clerk, Hourly Part Time Flexible Shifts

Customer Service Representative - Technical Service

Bookstore Customer Service Assistant

Customer Service Associate - Seasonal

Mail Clerk

Customer Service Representative

Customer Service Representative

Customer Service Associate Part Time - 7255 Cranbrook

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Advertised starting pay

Where work happens

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Customer service jobs in Canada