Jobs in Canada

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Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Donnacona, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
Financial Planner
National Bank of Canada
Montreal, QC
- Full-time
Create business development opportunities to increase the number of clients and the volume of existing portfolios
Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 6 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
CB
Technical Sales Representative - Professional Turf
Certis Belchim
Canada
- Full-time
We are looking to fill the role of a Technical Sales Representative to join our Professional Turf team and play a key role in growing our business across Western Canada. This is an…
Added 4 hours ago
Public Trustee Representative
Government of Alberta
Calgary, AB
…deceased estates and minors’ trusts. The role of Public Trustee Representative requires a client focused outlook, excellent case management skills, and the willingness and ability to work…
Added 4 hours ago
C
Financial Planner II (CIRO-ID) [Brampton, Mississauga, Maple, Woodbridge]
CIBC
Brampton, ON
- Full-time
Business development - Deeply understand your local market and potential client base to create a comprehensive sales plan that will convert leads into new clients. Use your strong…
Added 4 hours ago
D
Wealth Management Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Cœur-de-l'Île
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 4 hours ago
D
Wealth Management Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Cœur-de-l'Île
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 5 hours ago
M
Director, US Reinsurance Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Director, US Reinsurance Operations is accountable for the management of Reinsurance Operations strategy, development and execution of plans to meet the business needs for the…
Added 6 hours ago
M
Full-Time Cashier / Line Cook
McDonald's
Brossard, QC
- Full-time
Access to education and skills development opportunities
Added 6 hours ago
M
Part-Time Cashier / Line Cook
McDonald's
Brossard, QC
- Part-time
Access to education and skills development opportunities
Added 6 hours ago
GO
Maintenance Performance Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Post-secondary degree or diploma in business administration, data analytics, statistics, computer science, engineering technology, facilities management, or a related discipline.
Added 6 hours ago
Customer Service Representative (Dimond Roofing, Hamilton)
Fletcher Building
Hamilton, ON
…growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running…
Added 7 hours ago
C
Financial Planner II (CIRO-ID) [Brampton, Mississauga, Maple, Woodbridge]
CIBC
Mississauga, ON · Brampton, ON · Maple, ON · Woodbridge, ON
- Full-time
Business development - Deeply understand your local market and potential client base to create a comprehensive sales plan that will convert leads into new clients. Use your strong…
Added 8 hours ago
Maintenance
McDonald's
Gaspé, QC
We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Added 8 hours ago
Maintenance
McDonald's
Matane, QC
We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Added 8 hours ago
Maintenance
McDonald's
Amqui, QC
We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Added 8 hours ago
Maintenance
McDonald's
Chandler, QC
We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Added 8 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
…Working Foreman, you will serve as Convergint's primary on-site representative for the IOL Kearl Service and Maintenance Contract. This role combines field leadership, customer…
Added 8 hours ago
Guest Experience Leader
McDonald's
Fort Frances, ON
We are more than just your local restaurant. We are a collection of hardworking small-business owners.

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

MB, Canada
Manitoba, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources, and guide them through travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual Communication
Customer Service
Sales
Contact Center Support
Client Communication
Insurance Product Knowledge
Digital Tools
CRM Platforms
Client Enrollment Support
Call Handling
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Client Experience
Problem Solving

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Up
Insurance Products
Financial Services
Performance Metrics
Customer Service

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