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Added 5 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 6 mins ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 6 mins ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
The ideal candidate is proactive, technically capable, and client-focused, with strong project management skills and a passion for delivering high-quality engineering consulting services.
Added 6 mins ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
…post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a…
Added 6 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
Experience with SQL, Azure Cloud, Azure ML Services, or Databricks is an asset.
Added 6 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You’re passionate about finding the right solutions to fit client needs.
Added 35 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 35 mins ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 35 mins ago
NH
Therapist (MSW), Mental Health (Temporary, Full-Time)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Reporting to the Manager, Northumberland Hills Hospital Community Mental Health; the Mental Health Therapist is responsible for the provision of primarily therapy based mental health…
Added 35 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 35 mins ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 36 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within…
Added 50 mins ago
CO
Data Analyst (ID: 56389)
City of Edmonton
Edmonton, AB
- Full-time
Under the direction of the Manager, Fleet and Facility Analytics, this position provides analytical support for the Fleet & Facility Services branch by building data sources, developing…
Added 50 mins ago
CR
Translator
Canadian Red Cross
Canada
- Full-time
We are seeking an experienced Translator to join our team. Reporting to the Manager, Translation Services, the incumbent will be responsible for translating, revising and proofreading a…
Added 50 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 51 mins ago
Manager, Speciality Pharma Nurse
Bayshore
ON
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 51 mins ago
T
Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 51 mins ago
T
Customer Experience Associate
TD
Regina, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 51 mins ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
GC
Senior Project Manager / Project Manager
GEI Consultants, Inc.
London, ON
- $95,000 to $130,000 CAD / year
- Full-time
GEI Consultants is a trusted leader in engineering, environmental, and scientific consulting services across North America. Our teams work on meaningful projects that support communities,…
Added 1 hour ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting
Added 1 hour ago
FH
Social Worker, Long Term Care - Carelife Fleetwood
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Reporting clinically to the Professional Practice Leader, Social Work and administratively to the Manager, Clinical Services, the Social Worker collaborates as a member of the…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

MB, Canada
Manitoba, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources, and guide them through travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual Communication
Customer Service
Sales
Contact Center Support
Client Communication
Insurance Product Knowledge
Digital Tools
CRM Platforms
Client Enrollment Support
Call Handling
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Client Experience
Problem Solving

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Up
Insurance Products
Financial Services
Performance Metrics
Customer Service

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