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Added 13 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 13 mins ago
WC
(CAN) Cashier
Walmart Canada
Antigonish, NS
- Full-time
Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 13 mins ago
DG
Resource Manager, Planning
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Manager, Resource Planning leads the firm’s resource planning function, ensuring high-quality, forward-looking workforce plans that support business priorities and drive strong team…
Added 13 mins ago
UO
Manager, Security and Emergency Management
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Manager, Security and Emergency Management is responsible for the operational management and administration of the university's security and emergency management programs to support the…
Added 13 mins ago
CR
Night Attendant- Part Time
COGIR Real Estate
Saskatoon, SK
- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…
Added 13 mins ago
WC
(CAN) Cashier
Walmart Canada
Surrey, BC
- Full-time
Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 13 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Reporting to the Guest Service Manager, the Guest Service Agent:
Added 13 mins ago
G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.
Added 13 mins ago
WC
(CAN) Cashier
Walmart Canada
Thunder Bay, ON
- Full-time
Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 14 mins ago
E
Purchasing Coordinator
EllisDon
Calgary, AB
- Full-time
On-site asset and act as the primary go-to for any sort of material purchases.
Added 14 mins ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
Added 43 mins ago
PE
Structural Engineer
PTW Energy Services
Calgary, AB
- Full-time
Reporting to the Manager, Engineering Services, you'll join a collaborative team responsible for the engineering, design, and detailing of modular buildings, pre-engineered steel…
Added 43 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 43 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 58 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 58 mins ago
FV
Professional Development Assistant (1yr contract)
Fraser Valley Real Estate Board
Surrey, BC
- Full-time
- Temporary
…supports their work and professional growth. Reporting to the Manager, Professional Development, you’ll provide the administrative support behind professional development courses,…
Added 58 mins ago
TS
Donation Associate
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Red River Thrift Store
- Full-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
BC · British Columbia, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 1 hour ago
IC
Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
Proficiency with Microsoft 365; experience with Power BI, reporting systems, or sustainability data platforms is an asset.
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
SK · Saskatchewan, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NL · Newfoundland and Labrador, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 1 hour ago
R
Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
MB · Manitoba, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 1 hour ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NB · New Brunswick, Canada
- Full-time
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.
Added 1 hour ago
BI
Bilingual BMO Insurance Service Centre Analyst
BMO Insurance
Toronto, ON
- Full-time
Experience in customer retention, complaint resolution is an asset.

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NL, Canada
Newfoundland and Labrador, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources and applications, and guide travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advice, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, the ability to work in a fast-paced environment, and a willingness to learn are also expected.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Documentation
Audit Requirements
Performance Metrics
Insurance Products
Financial Services

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