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Added 13 mins ago
NS
Health Care Social Worker B (Bachelors) Central Intake - Mental Health & Addictions
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Health Care Social Worker position is responsible for facilitation of intake for MHA services.…
Added 13 mins ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
Estimator / Project Manager | General Contracting
Added 44 mins ago
LH
Outreach Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 44 mins ago
LH
Janitor/ Maintenance
Lookout Housing and Health
Surrey, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Residential Building Attendant
Lookout Housing and Health
Vancouver, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Case Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 44 mins ago
LH
Program Resource Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Coordinator
Lookout Housing and Health
New Westminster, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 44 mins ago
LH
Residential Building Attendant
Lookout Housing and Health
Vancouver, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Surrey, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
New Westminster, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 44 mins ago
Community Health Nurse - Registered Nurse - South Fraser
Fraser Health
Surrey, BC
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 44 mins ago
BS
Junior Account Manager – Events Industry | Full Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
This is an excellent opportunity for someone looking to move into account management, client services or the events industry.
Added 58 mins ago
PG
Project Manager, Technical Services & High Voltage
Plan Group Inc.
Vaughan, ON
- Full-time
Added 1 hour ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 1 hour ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 1 hour ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
The ideal candidate is proactive, technically capable, and client-focused, with strong project management skills and a passion for delivering high-quality engineering consulting services.
Added 1 hour ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
…post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a…
Added 1 hour ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
Experience with SQL, Azure Cloud, Azure ML Services, or Databricks is an asset.
Added 1 hour ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NL, Canada
Newfoundland and Labrador, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources and applications, and guide travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advice, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, the ability to work in a fast-paced environment, and a willingness to learn are also expected.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Documentation
Audit Requirements
Performance Metrics
Insurance Products
Financial Services

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