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Added 6 mins ago
RC
Senior Associate, AI and Data Strategy Consultant
RSM Canada
Toronto, ON
- Full-time
Strong financial and business acumen, and ability to speak about technology in the language of business; ability to translate technical concepts to non-technical stakeholders.
Added 6 mins ago
TU
HR & Finance Assistant
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Performs financial duties such as monitoring and reporting on budget expenditures, reconciling journal vouchers, and processing expenses, credit card payments, and travel requisitions.
Added 6 mins ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
…reporting, and advisory services. The role focuses on accurate financial data, efficient processes, and practical insights. This person works closely with clients and internal teams to…
Added 6 mins ago
EJ
CA Financial Advisor
Edward Jones
Ottawa, ON
- $38,500 to $100,000 CAD / year
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 35 mins ago
B
Administrative Assistant, Senior
Bombardier
Dorval, QC
- Full-time
Financial administration: support budget tracking for the two departments, maintain expense trackers, reconcile charges and corporate credit card statements, flag variances and assist with…
Added 35 mins ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
…close, monthly forecasting, annual budgeting, and translate financial and operational data into actionable insights that support operational, resource, and investment…
Added 35 mins ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
…close, monthly forecasting, annual budgeting, and translate financial and operational data into actionable insights that support operational, resource, and investment…
Added 36 mins ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 1 hour ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
…This role is primarily focused on strong project coordination, financial management, reporting, and stakeholder support, while progressively building delivery management capabilities such…
Added 1 hour ago
W
Senior Manager, Indirect Tax (contract)
Wealthsimple
Canada
- Contract
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading,…
Added 1 hour ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
Complete initial and periodic supplier risk assessments covering financial stability, manufacturing capacity, operational resilience, quality, compliance, information security, and delivery…
Added 1 hour ago
JC
Senior Tax Accountant
JS CPA Strategic Solutions Professional Corporation
Hamilton, ON
- Full-time
JS CPA Strategic Solutions is seeking a Senior Tax Accountant to support a growing portfolio of corporate and owner-managed business clients.
Added 1 hour ago
C
Financial Advisor CIRO-ID
CIBC
Toronto, ON
- Full-time
…dedicated client portfolio through relationship management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service…
Added 1 hour ago
RC
Equity Research Associate - Energy
Roth Capital Partners
AB
- Full-time
…Canadian oil and gas producers. This opportunity combines hands-on financial modelling, industry research, and direct mentorship within a lean, growing…
Added 2 hours ago
BP
Financial Institutions Coverage Intern – Summer 2027
BNP Paribas
Toronto, ON
- Internship
BNP Paribas’ Financial Institutions Coverage division (FIC) is a product-neutral group dedicated to the coverage of Canada’s financial institution: banks, insurance companies, pensions,…
Added 2 hours ago
BP
Corporate Coverage Intern – Summer 2027
BNP Paribas
Toronto, ON
- Internship
Analyze financial, operating, and strategic information relating to our clients and the sectors in which they operate
Added 2 hours ago
SQ
National Disability Support
Sunlife Québec
Montreal, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 2 hours ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, you will be the primary finance business partner for the Brampton facility, providing timely financial insight, analysis, and decision support to plant…
Added 2 hours ago
D
Accounting Analyst
DCM
Brampton, ON
- $57,654 to $72,067 CAD / year
- Full-time
…transactional accounting activities within the general ledger and financial close process. You will be responsible for preparing journal entries, maintaining accurate financial records, and…
Added 2 hours ago
HC
Associate, Mergers and Acquisitions
HDL Capital (HDL)
Toronto, ON
- Full-time
…supporting the end-to-end M&A process, including conducting financial analyses, performing due diligence, and aiding in the preparation of transaction materials such as presentations and…
Added 2 hours ago
E
Sr Advisor Audit
Enbridge
Calgary, AB
- Full-time
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Added 2 hours ago
E
Legal Counsel
Enbridge
Calgary, AB
- Full-time
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Added 2 hours ago
RB
Risk Analyst, Third Party Disaster Readiness
Royal Bank of Canada
Toronto, ON
- Full-time
Working with financial institutions or a similar large organization.
Added 2 hours ago
RB
Analyst, Credit Advisory, RBCx
Royal Bank of Canada
Toronto, ON
- Full-time
…credit advice; demonstrate RBCx's capability to deliver creative financial solutions that meet or exceed client needs while supporting teamwork and…
Added 2 hours ago
RB
Banking Advisor
Royal Bank of Canada
Fort Frances, ON
- Full-time
Respond to client-initiated contact, assisting them with a full range of financial transactions

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NL, Canada
Newfoundland and Labrador, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources and applications, and guide travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advice, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, the ability to work in a fast-paced environment, and a willingness to learn are also expected.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Documentation
Audit Requirements
Performance Metrics
Insurance Products
Financial Services

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