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Added 4 mins ago
RB
Associate Director, Wholesale & Commercial Credit Risk
Royal Bank of Canada
Toronto, ON
- Full-time
…including clients across the Capital Markets, Corporate Client Group and Commercial Real Estate business lines. The position offers a unique opportunity to develop a broad understanding of…
Added 4 mins ago
B
Financial Analyst, Global Trade Services
BRP
Montreal, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 4 mins ago
B
Financial Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 34 mins ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…and Solutions. This role is situated within the Investment Manager Research segment, offering an exceptional foundation for a recent graduate or early-career professional looking to build a…
Added 34 mins ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 34 mins ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Added 34 mins ago
V
Specialist, Procurement & Supply Chain Process Governance, Risk and Controls
Vale
Canada
- Full-time
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Added 1 hour ago
TM
Finance Manager, (Zone Learning)
Toronto Metropolitan University
Toronto, ON
- Temporary
Reporting directly to the Associate Vice-President, Zone Learning and Strategic Initiatives (AVP, ZLSI), the Finance Manager, ZLSI provides strategic financial leadership, expert guidance,…
Added 1 hour ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 1 hour ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
…performance reporting and continuous improvement. The Operations Manager works closely with Client Service, Field Management, Scheduling, Human Resources, Finance, Payroll, Information…
Added 1 hour ago
Risk Analytics Manager
First West
Langley (District), BC · Langley, BC
The Risk Analytics Manager supports enterprise risk management through quantitative analysis, portfolio monitoring, and the development of reliable management information. The role is…
Added 1 hour ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products…
Added 1 hour ago
T
Commercial Mortgage Group Associate
TD
Toronto, ON
- Full-time
The Commercial Mortgage Group (“CMG”) is an industry leader in the Canadian Commercial/ Multi-Unit Residential (MUR) mortgage market. CMG supports existing Business Banking / TD Securities…
Added 1 hour ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products…
Added 2 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
MarshallZehr Group Inc. ("MZ") is a specialized real estate capital partner providing debt capital solutions to commercial real estate owners and institutional investors. Since 2008,…
Added 2 hours ago
SA
Accountant II
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Assist the Finance Operations Manager, AR Team Lead, and AP Team lead with other duties as assigned
Added 2 hours ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group’s Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines. But that’s just the…
Added 2 hours ago
CS
Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group’s Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines. But that’s just the…
Added 2 hours ago
MG
Service Billing Administrator
Mircom Group of Companies
Vaughan, ON
- Full-time
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching…
Added 2 hours ago
SUPERVISOR-SHARED SERVICES
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Shared Services Manager, the Supervisor- Shared Services will support the Corporate and Operations teams by ensuring efficient and accurate processing of time…
Added 2 hours ago
The Karl - Laundry Operations Manager
Northland Properties
Revelstoke, BC
…for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 2 hours ago
TU
Bachelor of Sustainability and EESC Graduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
…tasks, and receives supervision and guidance from the Department Manager with regards to conditions of employment and University, Faculty and Departmental policies and procedures. This…
Added 2 hours ago
B
Lead Developer - (Java / AWS / Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 2 hours ago
AF
Analyst, Investment Research and Solutions
ATB Financial
Toronto, ON
- Volunteer
…and Solutions. This role is situated within the Investment Manager Research segment, offering an exceptional foundation for a recent graduate or early-career professional looking to build a…
Added 2 hours ago
A
Property Manager
Armco
Montreal, QC
- Full-time
…from a small family business into a diversified and dynamic group of companies with locations in Canada and the US. Armco continues to grow; both in business diversification, development,…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NL, Canada
Newfoundland and Labrador, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources and applications, and guide travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advice, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, the ability to work in a fast-paced environment, and a willingness to learn are also expected.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Documentation
Audit Requirements
Performance Metrics
Insurance Products
Financial Services

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