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Added 7 mins ago
MG
Registered Nurse (General Internal Medicine T8)
Michael Garron Hospital
Toronto, ON
- Temporary
…evaluates patient needs relative to nursing care. Performs as a member of the interdisciplinary…
Added 7 mins ago
NS
Dental Hygienist - Public Health
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
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Added 7 mins ago
TG
barber
Tommy Gun's Original Barbershop
Winnipeg, MB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 7 mins ago
BL
FOH/ Barista / Pastry Team Member
Big League Food Company
Hamilton, ON
- $19 CAD / hour
- Part-time
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WC
Sales Representative (Metal) - Vaughan, ON
Wurth Canada
Markham, ON
- Full-time
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WI
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Tofino, BC
- Full-time
…day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management…
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CO
Social Worker
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Sudbury, ON · Greater Sudbury, ON
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Added 22 mins ago
BH
Building Manager II - Resident (Lower Mainland)
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Vancouver, BC
- Full-time
Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
Added 22 mins ago
RM
Occupational Therapist
Ross Memorial Hospital
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- Full-time
The hospital is currently seeking a Temporary full-time Occupational Therapist to join their team. The position will act as a float, assigned, as required, to the various units within the…
Added 22 mins ago
RM
Physiotherapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The hospital is currently seeking a Temporary Full-Time Physiotherapist position to join their team. The position will act as a float assigned, as required, to the various units within the…
Added 22 mins ago
NS
Rehabilitation Assistant - Rehabilitation Services
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 22 mins ago
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ProFound Talent Inc.
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- Full-time
…commitment to excellence. They are the operating standard for every member of the engineering team - and the Director, Product Engineering is expected to model and reinforce…
Added 22 mins ago
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Calgary, AB
- Full-time
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Diagnostic Medical Sonographer - Diagnostic Imaging (Multi-Site Position)
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The Diagnostic Medical Sonographer reports to the Manager of Diagnostic Imaging, as a member of the Diagnostic Imaging Team performs patient care, technical activities, and duties directly…
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Truro, NS
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The Substance Use Worker functions as a member of the larger Hospitals & Communities Integrated Services (HCIS) health care team and as a member of a specific MHSU multi-disciplinary team…
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Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as…
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Kelowna Family and Civil Lawyers Wanted
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Senior Specialist, Technical-1
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SH
Bartender | Part-time | Constantine
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Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
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BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

NL, Canada
Newfoundland and Labrador, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, direct clients to digital resources and applications, and guide travel insurance enrollment. Track and document client interactions, meet service and performance standards, follow regulatory and internal policies without providing advice, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication and interpersonal skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, the ability to work in a fast-paced environment, and a willingness to learn are also expected.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Service Quality
Customer Retention
Complaint Resolution
Documentation
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Documentation
Audit Requirements
Performance Metrics
Insurance Products
Financial Services

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