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Added 13 mins ago
RS
Development Manager
RESET Society of Calgary (formerly Servants Anonymous)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Role Description The Development Manager is a full-time, on-site role based in the Greater Calgary Metropolitan Area, responsible for planning and executing fundraising and development…
Added 13 mins ago
FS
Volunteer & Communications Manager
Fort Saskatchewan Nourishment Centre
Fort Saskatchewan, AB
- Full-time
Are you passionate about people, community engagement, and making a meaningful impact?
Added 13 mins ago
NS
Account Manager, Public Relations
North Strategic
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
As an Account Manager - PR, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends, executing…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Toronto, ON
- Full-time
…coordination, and providing ongoing participant support and…
Added 13 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Toronto, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Waterloo, ON
- Full-time
…coordination, and providing ongoing participant support and…
Added 13 mins ago
ER
Human Resources Manager
Expand Reach Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- $80,000 to $100,000 CAD / year
- Full-time
Collaborate with leadership on workforce planning, engagement strategies, and key retention initiatives.
Added 13 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Ottawa, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Ottawa, ON
- Full-time
…coordination, and providing ongoing participant support and…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
…coordination, and providing ongoing participant support and…
Added 13 mins ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Halifax, NS
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 13 mins ago
Assistant Manager - Ontario Student Recruitment
University of Guelph
Guelph, ON
The Assistant Manager, Ontario Student Recruitment is a strategic role responsible for shaping how the University of Guelph engages, attracts, and converts prospective undergraduate…
Added 13 mins ago
Teen Services Librarian I
City of Vancouver
Vancouver, BC
Reporting to the Branch Head or Assistant Manager, the incumbent provides service to the public, meeting established Library strategic objectives and service standards. Demonstrates and…
Added 13 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Lasalle, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 13 mins ago
W
(CAN) OMNI Assistant Manager
Walmart
Halifax, NS
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 28 mins ago
PG
Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As an Account Manager - Public Relations, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends,…
Added 28 mins ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Experience driving technology adoption and user engagement.
Added 28 mins ago
MO
Manager, National Asset and Recovery
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Identify remarketing, law firm and bailiff partners; negotiate terms of engagement (commission, costs, SLAs).
Added 28 mins ago
IF
Security Product Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
The Information Security Protection and Analysis (ISPA) team is looking for a Product Manager to contribute to the evolution of its operational cybersecurity capabilities.
Added 28 mins ago
H
SAM Planner
Halifax
Goffs, NS
- Full-time
Reporting to the Manager, Airport Facilities the SAM Planner will be responsible for implementing and maintaining the Maximo computerized Maintenance Planning System at HIAA. This position…
Added 28 mins ago
R(
Specialist, CRM & Lifecycle Marketing
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
As Specialist, CRM & Lifecycle Marketing, reporting into the Manager, Customer Activation, you plan, brief, and execute direct-to-customer activations and direct messaging campaigns for one…
Added 28 mins ago
A
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
- Full-time
…to the O&M team and acting on behalf of the O&M Integration Manager as…
Added 28 mins ago
A
Senior Project Manager - Transmission and Distribution
AtkinsRéalis
Calgary, AB · Toronto, ON · Montreal, QC
- $136,700 to $182,000 CAD / year
- Full-time
As a Senior Project Manager - T&D reporting to a Projects Director, you will play a key leadership role in the successful delivery of large-scale transmission, substation, and distribution…
Added 28 mins ago
GO
Manager of Investigation and Policy
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Director of Strategic Planning and Policy, the Manager of Investigation and Policy is responsible for investigating/reviewing systemic Issues and individual complaints…
Added 28 mins ago
HR
Registered Nurse, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Employment Status: Part-timeReporting Relationship: Manager, EmergencyHiring Salary Range: $41.15-$58.98

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

SK, Canada
Saskatchewan, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain product information, guide clients to digital resources, and assist with travel insurance enrollment. Document interactions accurately, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Client Communication
Insurance Product Information
Digital Client Guidance
Customer Enrollment Support
Complaint Resolution
Customer Retention
CRM Platforms
Virtual Engagement
Documentation and Recordkeeping
Regulatory Compliance
Performance Metrics
Client Experience

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Audit Requirements
Insurance Products
Financial Services
Performance Metrics

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