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Added 7 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 7 mins ago
WC
Co-Manager
Walmart Canada
Cobourg, ON
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 7 mins ago
AU
Security Guard - High Rise
Allied Universal
Winnipeg, MB
- $17 CAD / hour
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 7 mins ago
L
Technical Sales Manager - Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Biofuels & Distilled Spirits (LBDS) is looking for a Technical Sales Manager to drive profitable growth and strengthen customer relationships across Southeast Asia, with a…
Added 7 mins ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 7 mins ago
FC
Member Experience Representative - Repost
FirstOntario Credit Union
Burlington, ON
- Full-time
…relating to business development as set forth by the Branch Manager at multiple…
Added 7 mins ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
ON · Ontario, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 7 mins ago
LH
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
Surrey, BC
- Full-time
The Janitor Maintenance Worker reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 7 mins ago
V
Accommodation Operational Lead
VMCH
Mulgrave, NS
- Full-time
This position reports to the SIL Manager and is a full-time role, based at the Mulgrave office. You will be travelling to 4 sites located Carrum, Koo Wee Rup, Endeavour Hills and Kialla.…
Added 7 mins ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Monitor vendor quality, delivery and cost KPIs; analyze order books and produce performance reports and scorecards with the Canadian Search & Rescue Performance Manager.
Added 7 mins ago
RV
UX Designer
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Who you report to: Manager, UX & Industrial Design
Added 8 mins ago
S
Senior Electrification Manager - Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 8 mins ago
S
Engineering Manager
SYSTRA
Toronto, ON
- Full-time
Reporting to the Corridor Delivery Lead, the Engineering Manager will lead on engineering deliverables on one, or more, Rail Corridors on the GO Expansion Program, to ensure the best…
Added 22 mins ago
RV
Component Engineering Specialist
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Who you report to: Manager, Component Engineering and Change Management
Added 22 mins ago
PG
Operations Manager, Technical Services & High Voltage
Plan Group Inc.
Vaughan, ON
- Full-time
…strategic work to delivering efficient results. The Operations Manager, Technical Services & High Voltage, will be driving the improvement of our clients’ experience through driving and…
Added 22 mins ago
BG
Charge MRI Technologist - Full-Time - Diagnostic Imaging
Brockville General Hospital
Brockville, ON
- Full-time
Reporting to the Manager, Diagnostic Imaging and Cardiovascular Diagnostics, we are seeking an experienced MRI Technologist with superior theoretic and technological knowledge related to…
Added 22 mins ago
ZI
Marketing Events Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $118,544 to $197,236 CAD / year
- Full-time
About this role The Events Manager is responsible for leading the planning, coordination and execution of national and regional marketing events for Geely Auto Canada. The role oversees…
Added 22 mins ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and…
Added 22 mins ago
ZI
Logistics Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $78,364 to $178,630 CAD / year
- Full-time
The Logistics Manager will be responsible for managing the end-to-end vehicle supply chain,including international shipping, inventory management, dealer delivery, and regulatory compliance…
Added 22 mins ago
GR
Mid Maintenance Manager
Goldbeck Recruiting
Vancouver, BC
- Full-time
Added 22 mins ago
M
Marsh Human Resources Manager
Marsh
Toronto, ON
- Full-time
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 22 mins ago
CO
Project & Business Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
Organize, coordinate, lead and implement project activities under the direction of the Manager - IT Delivery and business and functional direction of Project Lead(s).
Added 22 mins ago
Energy Specialist
MCW Group of Companies
Toronto, ON
Working with the Project Engineer, Program Manager and Construction Manager in support of project implementation
Added 22 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Milton, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 37 mins ago
D
Section manager
Desjardins
Levis, QC
- Full-time

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

SK, Canada
Saskatchewan, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain product information, guide clients to digital resources, and assist with travel insurance enrollment. Document interactions accurately, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Client Communication
Insurance Product Information
Digital Client Guidance
Customer Enrollment Support
Complaint Resolution
Customer Retention
CRM Platforms
Virtual Engagement
Documentation and Recordkeeping
Regulatory Compliance
Performance Metrics
Client Experience

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Audit Requirements
Insurance Products
Financial Services
Performance Metrics

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