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Added 6 mins ago
RP
Value Creation Lead
Rundle Partners
Toronto, ON
- Full-time
This is a hands-on builder role. You will act as a Product Manager, with the Professional Experience as the product. You will diagnose the pain points, design the solution, and ship it…
Added 6 mins ago
TU
HR & Finance Assistant
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Reports to the HR Manager and works closely with the Administrative Director, HR Assistant Manager and the Finance Manager.
Added 35 mins ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
As a Lead, FP&A Manager, you will be a key member of the FP&A organization, partnering closely with Product Development leaders to consolidate, monitor, analyze, and report on OPEX,…
Added 35 mins ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
As a Sr. FP&A Manager, you will be a key member of the FP&A organization, partnering closely with Product Development leaders to consolidate, monitor, analyze, and report on OPEX,…
Added 36 mins ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Account Management. Could It Be You?
Added 1 hour ago
MM
Marsh Human Resources Manager
Marsh McLennan
Toronto, ON
- Full-time
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 1 hour ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
The Delivery Manager supports the planning, coordination, and delivery of projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on…
Added 1 hour ago
W
Senior Manager, Indirect Tax (contract)
Wealthsimple
Canada
- Contract
The tax team sits inside Finance and looks after Wealthsimple's own corporate tax position. We're deliberately building out specialist tax functions: one lane owns direct tax, another owns…
Added 1 hour ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Regina, SK
- Full-time
…reporting of budget variances and commercial risks to the Senior Manager,…
Added 2 hours ago
E
Sr Advisor Audit
Enbridge
Calgary, AB
- Full-time
Perform special project work at the request of management or the Audit Finance & Risk Committee.
Added 2 hours ago
E
Legal Counsel
Enbridge
Calgary, AB
- Full-time
…strategic legal advice on a broad range of Canadian and U.S. finance, securities, governance, and corporate transaction matters. In this role, you will partner closely with business leaders…
Added 2 hours ago
A
Responsible AI Oversight Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next Responsible AI Oversight Manager, you will act as the front door for ATB's AI intake and assessment process, reporting to the MD, AI Strategy Alignment & Oversight. This role…
Added 2 hours ago
A
Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
As ATB’s next Branch Manager, you are a leader and innovator in the community. You're a creative problem solver with an entrepreneurial spirit and a passion for making a difference through…
Added 2 hours ago
A
AI Literacy and Community Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next AI Literacy and Community Manager, you will build and scale enterprise-wide AI literacy, capability, and community engagement across ATB Financial. Through strategic…
Added 2 hours ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
Added 2 hours ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social…
Added 2 hours ago
T
Customer Experience Associate - Spanish Language Skills an Asset
TD
Burnaby, BC
- Part-time
…career, development, and performance conversations with your manager, as well as…
Added 2 hours ago
M
Senior Finance Manager, AI Business Solutions
Microsoft
Goodwood, ON
- Full-time
We are looking for a deeply analytical Senior Finance Manager, AI Business Solutions (ABS), for the Canada Enterprise Finance team. This is a fantastic opportunity to become a trusted…
Added 3 hours ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 3 hours ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Bachelor's degree in computer science/Statistics/Math or Engineering or Economics and Finance
Added 3 hours ago
A
Associate Manager/Manager, B2B Pricing & Commercial Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The B2B Pricing team sits within B2B Marketing and partners with Product, Commercial, Finance, and Data Science to define, test, and scale strategies that drive sustainable growth and…
Added 3 hours ago
A
Associate Manager/Manager, B2B Pricing & Growth Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The B2B Pricing team sits within B2B Marketing and partners with Product, Commercial, Finance, and Data Science to define, test, and scale strategies that drive sustainable growth and…
Added 3 hours ago
A
Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Bachelor’s degree in Computer Science/Statistics/Math or Engineering or Economics and Finance
Added 3 hours ago
A
Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…Computer Science/Statistics/Math or Engineering or Economics and Finance is a…
Added 3 hours ago
A
Associate Manager, Marketing Strategy (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai)…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

SK, Canada
Saskatchewan, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain product information, guide clients to digital resources, and assist with travel insurance enrollment. Document interactions accurately, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Client Communication
Insurance Product Information
Digital Client Guidance
Customer Enrollment Support
Complaint Resolution
Customer Retention
CRM Platforms
Virtual Engagement
Documentation and Recordkeeping
Regulatory Compliance
Performance Metrics
Client Experience

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Audit Requirements
Insurance Products
Financial Services
Performance Metrics

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