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Added 11 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 11 mins ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
Experience working in a fast-moving, 100% distributed team
Added 11 mins ago
W(
Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
At least five years of relevant community or nonprofit program experience, including three years of direct people management.
Added 11 mins ago
TA
Automotive Sales Manager
Trotman Auto Group
Comox, BC
- Full-time
…who embrace challenges, think strategically, develop their people, and aren’t afraid to get in the trenches when the dealership gets…
Added 11 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and…
Added 11 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and…
Added 11 mins ago
MC
Sr Manager of Sales - Growth Channels
Mattel Canada
Mississauga, ON
- Full-time
Demonstrated people leadership and coaching experience;
Added 12 mins ago
IF
Team Lead or Manager, Surety
Intact FC
Vancouver, BC
- Full-time
Please note that the posted salary range is for the Manager role. The role and salary for the candidate will be determined taking into consideration a number of factors including…
Added 27 mins ago
Manager HRBP & Labour Relations
Rogers Communications
Calgary, AB · Vancouver, BC
This HR Manager, Labour relations role is a key member of the Rogers Sports & Media Human Resources team, supporting a world class Sports & Media business, raising the bar on talent…
Added 27 mins ago
Portfolio Manager
Rogers Communications
Montreal, QC
The Portfolio Manager, Network Deployment & Safety Governance is accountable for the strategic oversight, governance, financial performance, and successful delivery of Wireless Radio Access…
Added 27 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 41 mins ago
C
Part-Time Manager
Claire's
Belleville, ON
- $17 to $18 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 41 mins ago
AC
Events Services Manager
Aramark Canada
Ottawa, ON
- Full-time
The Event Services Manager is responsible for planning all aspects of a client's event including the following:
Added 41 mins ago
FO
Restoration Technician - Water Damage Technician (WRT)
First Onsite Property Restoration
Ottawa, ON
- Full-time
…Technician I), you'll be part of the front-line team that helps people recover after unexpected damage. You'll learn the essentials of water and fire restoration, gain hands-on experience…
Added 41 mins ago
L
Assistant Manager
LensCrafters
Ottawa, ON · Nepean, ON
- Full-time
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher…
Added 41 mins ago
PG
Retail Store Manager | Pakenham
Petstock Group
Pakenham, ON
- Full-time
Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!
Added 41 mins ago
KD
Key Account Manager - Metro
Keurig Dr Pepper Canada
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
…leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the…
Added 41 mins ago
R
Freelance Producer / Project Manager
RANG
Toronto, ON
- Contract
We're open to emerging producers and people early in their careers, as long as they have some hands-on producing experience!
Added 41 mins ago
FO
Restoration Technician - WRT - Disaster Property Restoration
First Onsite Property Restoration
Mississauga, ON
- Full-time
…Technician I), you'll be part of the front-line team that helps people recover after unexpected damage. You'll learn the essentials of water and fire restoration, gain hands-on experience…
Added 41 mins ago
DG
Delivery Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
…integrity, and innovation, Dilawri offers an environment where people are supported and empowered to…
Added 41 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 41 mins ago
SI
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
- Full-time
…more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better…
Added 42 mins ago
TH
Case Manager - North Peel Case Management (Part-Time)
Trillium Health Partners
ON · ON, Canada
- Part-time
Position: Case Manager -North Peel Case Management
Added 56 mins ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Added 1 hour ago
GA
Assistant Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

SK, Canada
Saskatchewan, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain product information, guide clients to digital resources, and assist with travel insurance enrollment. Document interactions accurately, meet service and performance standards, follow regulatory and internal policies without providing advisory services, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Inbound and Outbound Call Handling
Client Communication
Insurance Product Information
Digital Client Guidance
Customer Enrollment Support
Complaint Resolution
Customer Retention
CRM Platforms
Virtual Engagement
Documentation and Recordkeeping
Regulatory Compliance
Performance Metrics
Client Experience

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
Customer Enrollment
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Service Quality
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Audit Requirements
Insurance Products
Financial Services
Performance Metrics

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