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Added 17 hours ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 22 hours ago
LS
External Communications & Business Development Officer - Permanent - 19626
LRO Staffing
Ottawa, ON
- Full-time
…creative, and relationship-oriented External Communications & Business Development Officer to join their Ottawa-based…
Added 1 day ago
M
Business Development Associate
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Montreal, QC
- Full-time
…wholesaling team alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth and build strong advisor…
Added 1 day ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Mississauga, ON
- Full-time
…around 53,000 people worldwide and has 19 production and 16 development…
Added 1 day ago
TM
Wireless Sales Representative (Bilingual Preferred)
The Mobile Shop
AB · Edmonton, AB
- Full-time
Please note that Bilingual candidates are preferred - English, Hindi, Punjabi or Tagalog
Added 1 day ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
…minimum job requirements and the necessary training, leads the development and management of all service level arrangements for overseas deployments, and works with DCC’s regions to create…
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Bilingual (FR/EN) Contact Centre Representative - Canadian Banking, Credit Cards
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
We are looking for an Outside Sales Representative, responsible for the development of the market in the
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AI
Outside Sales Representative
American Iron and Metal
Ottawa, ON
- Full-time
We are looking for an Outside Sales Representative, responsible for the development of the market in the
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Territory Sales Representative
Mettler Toledo
Mississauga, ON
As our Territory Sales Representative, you will be responsible for driving service revenue and expanding our service contract business within Ontario and Western Canada. This includes…
Added 1 day ago
MF
Trade Representative
MD Financial Management | Gestion financière MD
Calgary, AB
- Full-time
…initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 1 day ago
OH
Bilingual Payroll & Benefits Specialist
O’Dell HVAC Group
Canada
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 1 day ago
SR
Regional Technical Sales Manager
STRIVE Recruitment Inc.
Delson, QC
- $110,000 to $115,000 CAD / year
- Full-time
The right candidate must be bilingual in both French and English and have the flexibility to travel to the US for sales meetings once or twice per year. Additionally, the Regional Sales…
Added 1 day ago
WC
Bilingual Outside Sales Representative (Cargo) - Timmins,ON
Wurth Canada
Timmins, ON
- $51,000 to $92,000 CAD / year
- Full-time
Drive personal and professional development and growth to ensure you are staying on top of product and sales developments (including but not limited to sales strategies, product demos, and…
Added 1 day ago
SC
Bilingual HR Specialist
Securitas Canada
Ottawa, ON
- Full-time
The Bilingual HR Specialist serves as a Human Resources partner supporting the AHRM, HR team, operational leaders and employees across the organization. In this role, you will:
Added 1 day ago
PP
Sales Development Representative (Bilingual FR/EN)
Payworks Payroll Services Canada
Montreal, QC
- Full-time
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Added 1 day ago
MF
Summer Intern 2027 - Investment Management, Resources
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Toronto, ON · Greater Toronto Area, ON
- Other
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Added 1 day ago
R&
Administrative Assistant III
Robertson & Company Ltd.
Quebec, QC
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Bilingual French and English capability (written and verbal) where required to support clients across jurisdictions. At least business level.
Added 1 day ago
J&
Manager, Market Access - Private Payers
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- Full-time
· Contributes to the development and execution of national private payer strategies for inline, launch, and pipeline products.
Added 1 day ago
W
Inventory Planner
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- Full-time
Education: University degree in Business, Engineering or Operations Management/Logistics
Added 1 day ago
T
Investment Advisor (Phone)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 days ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
QC · Saint-Laurent, Quebec
- Full-time
The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory…
Added 2 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
…through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs.…
Added 2 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
…through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs.…
Added 2 days ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
BC · British Columbia, Canada
- Full-time
…through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs.…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

BC, Canada
British Columbia, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients through digital applications and travel insurance enrollment. Track and document interactions, meet service and performance standards, follow regulatory requirements without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual English-French Communication
Customer Service
Sales
Client Communication
Interpersonal Skills
Insurance Product Knowledge
Digital Guidance
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Time Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Customer Service
Sales
Contact Center
Inbound Calls
Outbound Calls
Digital Applications
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Customer Retention
Complaint Resolution
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Regulatory Compliance
Insurance Regulations
Documentation
Audit Requirements
Financial Services

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