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Added 8 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 38 mins ago
MI
Millwright
Martinrea International
Woodbridge, ON
- Internship
…employees opportunities to help grow our footprint and expand product offerings and areas of expertise with discipline, dedication and…
Added 53 mins ago
LL
Warehouse Generalist
Lineage Logistics
Montreal, QC · St. Laurent, Quebec
- Full-time
Shift: Monday to Friday 2:00 PM to 10:00 PM or 3:30 PM to 11:30 PM. The final shift schedule will be determined by the hiring manager at the time of hire.
Added 53 mins ago
C
Digital Marketing Manager
CorePlan
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As our Digital Marketing Manager, you'll run our paid ads, website and email campaigns across every region, and tell us what's working (and what isn't). Your challenge is marketing like a…
Added 1 hour ago
CP
restaurant manager
Cosmic Pizza & Donair
AB · Edmonton, AB
- Full-time
Added 2 hours ago
VH
Senior Product Manager
Vireo Health
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Product Manager to take on our most important product problems. You'll work across a variety of areas, including the consumer app, internal tools, retail, and…
Added 2 hours ago
WC
Cashier
Walmart Canada
Saskatoon, SK
- Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Milton, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 2 hours ago
CW
Inside Sales Account Executive
Canada's Wonderland
Vaughan, ON
- Full-time
This position is currently vacant and reports to the Group Sales Manager.
Added 2 hours ago
HO
Project Manager - Nuclear Construction X/ F/H
HOUSE OF ABY
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
We are looking for an experienced Project Manager - Nuclear Construction to join our team and support the delivery of nuclear construction and infrastructure projects in Chalk River,…
Added 2 hours ago
L
Technical Sales Manager - Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Biofuels & Distilled Spirits (LBDS) is looking for a Technical Sales Manager to drive profitable growth and strengthen customer relationships across Southeast Asia, with a…
Added 2 hours ago
RV
UX Designer
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Join our team as a UX Designer and help improve experiences across Ross Video's product portfolio. You'll work on products spanning robotics, control panels, infrastructure, graphics, and…
Added 3 hours ago
ZI
Marketing Events Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $118,544 to $197,236 CAD / year
- Full-time
About this role The Events Manager is responsible for leading the planning, coordination and execution of national and regional marketing events for Geely Auto Canada. The role oversees…
Added 3 hours ago
ZI
Logistics Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $78,364 to $178,630 CAD / year
- Full-time
The Logistics Manager will be responsible for managing the end-to-end vehicle supply chain,including international shipping, inventory management, dealer delivery, and regulatory compliance…
Added 3 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Milton, ON
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 3 hours ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Added 3 hours ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
Looking for a high-earning Finance Manager opportunity where your expertise, attention to detail, and ability to structure the right deal are valued?
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
IF
Team Lead or Manager, Surety
Intact FC
Vancouver, BC
- Full-time
We’re looking for a Team Lead or Manager, Surety, to join our growing team!
Added 4 hours ago
C
Part-Time Manager
Claire's
Belleville, ON
- $17 to $18 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 4 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 4 hours ago
KD
Key Account Manager - Metro
Keurig Dr Pepper Canada
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
The Key Account Manager is responsible for the effective development and implementation of the customer business plans for Metro Ontario/Food Basics. He/She will also be tasked with…
Added 4 hours ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 4 hours ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 4 hours ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
Think like a builder, not just a relationship manager, you want to get inside the product and understand how it actually works.

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

BC, Canada
British Columbia, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, provide general product information, and guide clients through digital applications and travel insurance enrollment. Track and document interactions, meet service and performance standards, follow regulatory requirements without providing advisory services, and help improve the client experience.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in retention or complaint resolution is an asset, and the role requires adaptability in a fast-paced, performance-driven environment.

Skills

Bilingual English-French Communication
Customer Service
Sales
Client Communication
Interpersonal Skills
Insurance Product Knowledge
Digital Guidance
CRM Platforms
Virtual Engagement
Call Handling
Client Experience
Complaint Resolution
Customer Retention
Documentation
Regulatory Compliance
Time Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Customer Service
Sales
Contact Center
Inbound Calls
Outbound Calls
Digital Applications
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Customer Retention
Complaint Resolution
Call Handling
Service Quality
Performance Metrics
Client Follow-Up
Regulatory Compliance
Insurance Regulations
Documentation
Audit Requirements
Financial Services

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