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Added 4 mins ago
AC
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 4 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Identify scholars who may require additional support and communicate concerns to the Program Manager to facilitate timely intervention.
Added 18 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).
Added 18 mins ago
WC
(CAN) Cashier
Walmart Canada
Antigonish, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 18 mins ago
WC
(CAN) Front End Checkout Team Associate FT
Walmart Canada
Drumheller, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Montreal, QC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Fort Frances, ON
- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 18 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Kindersley, SK
- Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 18 mins ago
WB
Assistant Manager: Mountain Safety - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
Added 18 mins ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
…forms if applicable and facilitating all aspects of Cognitive…
Added 18 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Wetaskiwin, AB
- Full-time
…selection, locating merchandise, and promoting products and services to support purchase…
Added 18 mins ago
DG
Resource Manager, Planning
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Manager, Resource Planning leads the firm’s resource planning function, ensuring high-quality, forward-looking workforce plans that support business priorities and drive strong team…
Added 18 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 18 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Drummondville, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 18 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
WC
Associé, équipe de l’aire des caisses
Walmart Canada
Granby, QC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
TS
Part-time Housekeeper
Thermea Spa Village
Whitby, ON
- Part-time
Reporting to the Manager, Housekeeping, the Housekeeper’s responsibility is to maintain the cleanliness and orderliness of the facilities in accordance with the established standards and…
Added 18 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 18 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Dieppe, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 18 mins ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the ELCC Manager, in the MN-S Ministry of Education, the ELCC Program Coordinator will lead planning, grant administration, and resource distribution to assist Métis…
Added 18 mins ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 18 mins ago
UO
Manager, Security and Emergency Management
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Manager oversees daily security operations, contract security services, investigations, risk assessments, incident response, and security compliance activities. The position develops…
Added 18 mins ago
WC
(CAN) Cashier
Walmart Canada
Surrey, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 18 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Reporting to the Guest Service Manager, the Guest Service Agent:

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

AB, Canada
Alberta, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain products, direct clients to digital resources, and guide travel insurance enrollment. Meet service and performance standards, document interactions accurately, follow regulatory and internal policies, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, and the ability to work in a fast-paced, performance-driven environment, are also expected.

Skills

Bilingual Communication
Customer Service
Client Support
Sales
Contact Center Operations
Insurance Product Knowledge
Complaint Resolution
Customer Retention
Digital Tools
CRM Platforms
Inbound and Outbound Calls
Application Guidance
Regulatory Compliance
Documentation
Performance Metrics

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement Channels
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Ups
Call Handling
Service Quality
Performance Metrics
Insurance Enrollment
Financial Services
Internal Systems
Product Knowledge
Competitor Activity

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