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Added 9 mins ago
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Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
As ATB’s next Branch Manager, you are a leader and innovator in the community. You're a creative problem solver with an entrepreneurial spirit and a passion for making a difference through…
Added 9 mins ago
A
AI Literacy and Community Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next AI Literacy and Community Manager, you will build and scale enterprise-wide AI literacy, capability, and community engagement across ATB Financial. Through strategic…
Added 9 mins ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Sr. Program Manager, Talent Development
Added 9 mins ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting…
Added 9 mins ago
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Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social…
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Customer Experience Associate - Spanish Language Skills an Asset
TD
Burnaby, BC
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 9 mins ago
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Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
…Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty…
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Mechanical Design Specialist
Worley
Oakville, ON
- Full-time
Advising the Discipline Lead and Project Manager about status of assignment(s) with respect to schedule, budgets, delays, and adverse problems.
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Senior Mechanical Engineer
Worley
Markham, ON
- Full-time
…decision-making. In Worley Canada East, you will report to the Manager of the Mechanical and Piping Engineering Department, and you will work on various minerals, mining, metals, oils, gas…
Added 9 mins ago
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Manager I, Inside Sales
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
- Full-time
We are currently recruiting for a Inside Sales Manager. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Edmonton, Toronto,…
Added 9 mins ago
Key Holder - Jo Malone London - Parttime - Metropolis at Metrotown - Burnaby BC
Estée Lauder Companies
Burnaby, BC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 9 mins ago
SC
district manager, North York, ON
Starbucks Coffee Company
Toronto, ON
- $84,300 to $111,250 CAD / year
- Full-time
As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local…
Added 9 mins ago
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DCN Project Director
SLB
Calgary, AB
- Full-time
Maintain close coordination with the Program Manager to ensure alignment with portfolio objectives and client commitments
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DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 9 mins ago
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Electrical Assembler
Eaton Corporation
Airdrie, AB
- Full-time
Reporting to the Production Manager, this position is responsible for mounting and basic wiring of components with standard layouts/options, performs sub-assembly functions as required, and…
Added 23 mins ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Internship
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 23 mins ago
NS
Dental Hygienist - Public Health
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Reporting to the Manager, Healthy Communities, the Public Health Dental Hygienist works in collaboration with the Consultants (Public Policy & Social Action, Strategic Partnership &…
Added 23 mins ago
NS
Health Care Social Worker B (Bachelors) Central Intake - Mental Health & Addictions
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Health Care Social Worker position is responsible for facilitation of intake for MHA services.…
Added 23 mins ago
NS
Rehabilitation Assistant - Rehabilitation and Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Cancer Care department within the Rehabilitation and Supportive Care Services portfolio, and under the supervision of…
Added 23 mins ago
WI
Executive Housekeeper - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Be responsible and accountable for the actions of the housekeeping team, working as a “hands-on manager” to meet or exceed guest expectations.
Added 23 mins ago
CO
Food Services Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 23 mins ago
CO
Social Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 23 mins ago
MC
Estimator / Project Manager – Commercial Construction
MatchBox Consulting Group
Nanaimo, BC
- $112,100 to $141,600 CAD / year
- Full-time
Estimator / Project Manager | General Contracting
Added 23 mins ago
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Sr Spec, IT
Vale
Canada
- Full-time
…Information Technology in Sudbury, ON. This role reports to the Sr. Manager, CoE - AI and…
Added 38 mins ago
BH
Building Manager II - Resident (Lower Mainland)
BC Housing
Vancouver, BC
- Full-time
BUILDING MANAGER II - RESIDENT (REDWOOD MEWS)

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

AB, Canada
Alberta, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain products, direct clients to digital resources, and guide travel insurance enrollment. Meet service and performance standards, document interactions accurately, follow regulatory and internal policies, and maintain current product knowledge.

Requirements

English and French proficiency is required, along with strong communication skills and a client-first approach. Customer service, sales, or contact center experience is preferred; comfort with digital tools and CRM platforms, and the ability to work in a fast-paced, performance-driven environment, are also expected.

Skills

Bilingual Communication
Customer Service
Client Support
Sales
Contact Center Operations
Insurance Product Knowledge
Complaint Resolution
Customer Retention
Digital Tools
CRM Platforms
Inbound and Outbound Calls
Application Guidance
Regulatory Compliance
Documentation
Performance Metrics

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Client Experience
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement Channels
Customer Retention
Complaint Resolution
Regulatory Guidelines
Compliance Standards
Audit Requirements
Client Follow-Ups
Call Handling
Service Quality
Performance Metrics
Insurance Enrollment
Financial Services
Internal Systems
Product Knowledge
Competitor Activity

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