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Added 6 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
Serve as project manager for assigned workforce development initiatives within Career Services and Academic Affairs, coordinating faculty, staff, employers, community partners, timelines,…
Added 6 mins ago
IH
Spiritual Health Practitioner
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Spiritual Health Practitioner at Kelowna General Hospital (KGH) who is passionate about providing compassionate, person-centered care. In…
Added 6 mins ago
LH
Program Resource Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 6 mins ago
C
Office Manager & Executive Assistant to the CEO
Clearspace
Toronto, ON
- Full-time
…truly integrated design-build firm, where design studio meets general contractor, focused exclusively on interior office environments. Our process deeply integrates design, construction,…
Added 21 mins ago
PG
Project Manager, Technical Services & High Voltage
Plan Group Inc.
Vaughan, ON
- Full-time
Build strong relationships with clients, general contractors, end users and Engineers to positively contribute to the success of the project
Added 21 mins ago
S
Animal Feed Auditor - North America
SGS
Canada
- Full-time
Undertake any other activities as directed by the Manager, Certification Audit or Manager, Technical Accreditation.
Added 35 mins ago
CH
Manager, Logistics and Distribution
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
…passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic…
Added 35 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 35 mins ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
General Housekeeping, stocking Prescription filling supplies (Vials, labels, bags), keeping the dispensary clean, organized and neat, maintaining clean/safe work environment as part of the…
Added 35 mins ago
DG
Resource Manager, Planning
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a…
Added 35 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Alma, QC
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 35 mins ago
WC
Overnight Remodel Associate
Walmart Canada
Lethbridge, AB
- Full-time
Position Summary...An overnight remodel associate works with the Overnight Remodel Manager to establish standards in newly renovated departments. They complete modulars, ensure high-ticket…
Added 35 mins ago
WC
Day Remodel Associate
Walmart Canada
Lethbridge, AB
- Full-time
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 35 mins ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a…
Added 35 mins ago
TS
Assistant Project Manager – ICI Construction
TalentSphere Staffing Solutions
Peterborough, ON
- Full-time
Our client, an established General Contractor specializing in large-scale Institutional, Commercial and Industrial (ICI) construction, is seeking an Assistant Project Manager for a major…
Added 35 mins ago
WC
Dispatcher
Waste Connections of Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and…
Added 35 mins ago
G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate…
Added 35 mins ago
WE
Project Manager
West End Workforce
AB · Edmonton, AB
- Full-time
Employment: Full-Time or Contract | Project Manager, multiple positions
Added 35 mins ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
Project Manager – Building RestorationPosition Overview
Added 36 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 36 mins ago
W
Day Remodel Associate
Walmart
Lethbridge, AB
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 36 mins ago
E
Purchasing Coordinator
EllisDon
Calgary, AB
- Full-time
Facilitate material purchases and manage of our material GA's in general (in coordination with our PM's of course).
Added 36 mins ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
Collect, reconcile, seek approval and process all project related subcontractor payments, general expenditures, internal hourly payroll costing allocations and all other financial…
Added 36 mins ago
TH
Merchandising Execution Associate : Part Time - BEACON HILL
The Home Depot
Canada
- Part-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 36 mins ago
CS
Dining Room Supervisor
Cogir Senior Living
Kelowna, BC · Lakeshore Place
- Full-time
Under the direction of the General Manager, the Dining Room Supervisor is responsible for supervising all aspects of dining room operations, including managing the service team, ensuring…

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

ON, Canada
Ontario, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain products, direct clients to digital resources, and guide travel insurance enrollment. Meet service and performance standards, document interactions accurately, follow regulatory and internal policies, and maintain a professional client experience without providing advisory services.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Client Retention
Complaint Resolution
Call Handling
Client Experience
Service Quality
Documentation
Regulatory Compliance
Insurance Product Knowledge

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Follow-Ups
Insurance Enrollment
Performance Metrics
Service Quality
Interaction Documentation
Audit Requirements
Financial Services

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