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Added 3 mins ago
LB
Digital Project Manager
Lemieux Bédard
Sherbrooke, QC
- Full-time
The Digital Project Manager is responsible for maintaining active communication with various departments and the programming team. They plan and coordinate the progress of projects, ensure…
Added 3 mins ago
I
Contents and Cleaning Technician - PT
IICRC
Comox, BC
- Part-time
Whether you're just entering the workforce or looking for a new direction, we'll provide the training, mentorship, and support to help you succeed. Many of our team members have built…
Added 3 mins ago
D(
HR Manager
DWF (Canada)
Toronto, ON
- Full-time
DWF is a leading global provider of integrated legal and business services. We are looking for an experienced and highly skilled HR Manager who shares our purpose and vision and is…
Added 3 mins ago
I
Contents and Cleaning Technician - FT
IICRC
Comox, BC
- Part-time
Whether you're just entering the workforce or looking for a new direction, we'll provide the training, mentorship, and support to help you succeed. Many of our team members have built…
Added 18 mins ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
The HR Business Partner is a hands-on role at the Cambridge site that combines direct delivery of HR services with practical advice and coaching for leaders on their people matters. A…
Added 18 mins ago
CG
Operations Manager - Yard and Asset
ConeTec Group
Surrey, BC
- Full-time
ConeTec is seeking an Operations Manager to lead operational readiness for the Surrey business unit, with support responsibility for the auxiliary Kelowna shop and yard. This role ensures…
Added 18 mins ago
A
Responsible AI Oversight Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next Responsible AI Oversight Manager, you will act as the front door for ATB's AI intake and assessment process, reporting to the MD, AI Strategy Alignment & Oversight. This role…
Added 18 mins ago
A
Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
As ATB’s next Branch Manager, you are a leader and innovator in the community. You're a creative problem solver with an entrepreneurial spirit and a passion for making a difference through…
Added 18 mins ago
A
AI Literacy and Community Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next AI Literacy and Community Manager, you will build and scale enterprise-wide AI literacy, capability, and community engagement across ATB Financial. Through strategic…
Added 18 mins ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 18 mins ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social…
Added 18 mins ago
T
Customer Experience Associate - Spanish Language Skills an Asset
TD
Burnaby, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 18 mins ago
S
Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
…Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty…
Added 18 mins ago
W
Mechanical Design Specialist
Worley
Oakville, ON
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 18 mins ago
W
Senior Mechanical Engineer
Worley
Markham, ON
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 18 mins ago
W
Manager I, Inside Sales
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 18 mins ago
S
DCN Project Director
SLB
Calgary, AB
- Full-time
…during the construction & commissioning phases. Relocation support is available for qualified candidates within…
Added 18 mins ago
S
DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 18 mins ago
EC
Electrical Assembler
Eaton Corporation
Airdrie, AB
- Full-time
…family assistance benefits the company offers, we strive to support the wellbeing of our employees. We pride ourselves on encouraging an atmosphere of diversity and inclusion, while…
Added 33 mins ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Internship
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 33 mins ago
NS
Dental Hygienist - Public Health
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Reporting to the Manager, Healthy Communities, the Public Health Dental Hygienist works in collaboration with the Consultants (Public Policy & Social Action, Strategic Partnership &…
Added 33 mins ago
NS
Health Care Social Worker B (Bachelors) Central Intake - Mental Health & Addictions
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Health Care Social Worker position is responsible for facilitation of intake for MHA services.…
Added 33 mins ago
NS
Rehabilitation Assistant - Rehabilitation and Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Cancer Care department within the Rehabilitation and Supportive Care Services portfolio, and under the supervision of…
Added 33 mins ago
CO
Food Services Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Deliver safe, nutritious, and timely meal services that support the health, well-being, and satisfaction of residents.
Added 33 mins ago
CO
Social Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Characteristic: Under the general supervision of the Manager of Therapeutic Services.

BMO Insurance

Bilingual Customer Support Representative, BMO Insurance

ON, Canada
Ontario, Canada, Canada

$37,000.00 - $70,000.00 · Full-time

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Job details

Pay: $37,000.00 - $70,000.00
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

#bmoinsurance

At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a dynamic, high-performing team supporting bank clients with their group insurance needs. This role offers an exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer Support Representative, you will play a key role in supporting clients as they navigate their insurance options. You will provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient experience.

Key Responsibilities:

Engage with BMO bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Direct clients to complete their applications through digital platforms, ensuring a smooth and efficient process.
Support the enrollment of customers in travel insurance by guiding them through the required steps and ensuring a seamless client experience.
Meet and exceed performance metrics, including call handling, client experience, and service quality standards.
Utilize internal systems and tools to track interactions and support client follow-ups as needed.
Identify opportunities to enhance the client experience through effective communication and service.
Stay current on BMO Insurance product offerings, market trends, regulatory changes, and competitor activity.
Adhere to all regulatory guidelines and internal policies while ensuring no advisory services are provided.
Ensure accurate documentation of all client interactions in accordance with compliance standards and audit requirements.
Champion BMO’s values and ensure a high standard of integrity and professionalism in every client interaction.

Qualifications & Experience:

English and Bilingual (French/English) proficiency is required.
Previous experience in customer service, sales, or contact center environments is preferred.
Strong communication and interpersonal skills with a client-first mindset.
Ability to clearly explain information and guide clients through processes.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.
Results-oriented with the ability to work in a fast-paced, performance-driven environment.
Growth mindset with a genuine passion for continuous learning and career advancement.
Experience in customer retention, complaint resolution is an asset.

Why Join BMO Insurance?

Be part of a brand new, fast-growing team with strong support from one of Canada’s leading financial institutions.
Competitive compensation, benefits, and incentive structure.
Continuous learning and development opportunities, with access to BMO’s extensive training resources.
A dynamic, inclusive, and collaborative culture where innovation and customer impact are valued every day.

Salary:

$37,000.00 - $70,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Support BMO bank clients with group insurance inquiries through inbound and outbound channels, explain products, direct clients to digital resources, and guide travel insurance enrollment. Meet service and performance standards, document interactions accurately, follow regulatory and internal policies, and maintain a professional client experience without providing advisory services.

Requirements

English and French proficiency is required, along with strong communication skills, a client-first approach, and comfort using digital tools, CRM platforms, and virtual engagement channels. Customer service, sales, or contact center experience is preferred; experience in customer retention or complaint resolution is an asset.

Skills

Bilingual English-French Communication
Customer Service
Sales
Contact Center Operations
Client Communication
Interpersonal Skills
Digital Tools
CRM Platforms
Client Retention
Complaint Resolution
Call Handling
Client Experience
Service Quality
Documentation
Regulatory Compliance
Insurance Product Knowledge

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

BMO Insurance
Group Insurance
Travel Insurance
Customer Support
Bilingual English-French
Inbound Calls
Outbound Calls
Digital Platforms
Online Resources
CRM Platforms
Virtual Engagement
Client Experience
Call Handling
Customer Retention
Complaint Resolution
Regulatory Compliance
Internal Policies
Client Follow-Ups
Insurance Enrollment
Performance Metrics
Service Quality
Interaction Documentation
Audit Requirements
Financial Services

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