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Added 27 mins ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 27 mins ago
Senior Product Manager / Product Management Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Managing the end-to-end product development lifecycle, the Senior Product Manager ensures high-quality, timely delivery that aligns with product line objectives and guiding principles -…
Added 27 mins ago
Senior Associate - Digital Product Management
American Express
Toronto, ON
Full-time
…Services Centre of Excellence and supports the development and delivery of solutions across international markets and customer segments. This role will support Loyalty product development,…
Added 42 mins ago
Job ID #32238: Project Manager, Continuous Improvement-PHS
City of Hamilton
Hamilton, ON
Full-time · Temporary
Reporting to the Manager, Vaccine Records and Inventory Program, the Project Manager is responsible for managing projects and is accountable for ensuring that project management duties are…
Added 57 mins ago
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
Part-time
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…
Added 57 mins ago
Contract Manager, Psych Services
Calian in Space & Technology
Ottawa, ON
Full-time
We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and…
Added 57 mins ago
Workplace Investigations Specialist
LCBO
Toronto, ON
Full-time
Reporting to the Senior Manager, Workplace Investigations (WI), you will lead complex workplace investigations, conflict resolution, culture assessments and restoration processes. The role…
Added 1 hour ago
Direct Care Nurse
Provincial Health Services Authority
Maple Ridge, BC
Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
Direct Care Nurse
Provincial Health Services Authority
Maple Ridge, BC
Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
Direct Care Nurse
Provincial Health Services Authority
Maple Ridge, BC
Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
Full-time
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…
Added 1 hour ago
Direct Care Nurse
Provincial Health Services Authority
Maple Ridge, BC
Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
Program Manager
Agilus Work Solutions
Calgary, AB
$100 to $110 CAD / hour
Contract
We are looking for an experienced Senior Program Manager to lead a complex Operational Technology (OT) portfolio within the utilities/energy sector.
Added 1 hour ago
Learning Consultant
Covenant Health Canada
AB · Edmonton, AB
Temporary
…for a Learning and Development Consultant. Reporting to the Manager, Organizational Development & Effectiveness, this role contributes to a forward-looking Organizational Development &…
Added 2 hours ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 2 hours ago
Bilingual Business Development Manager - FF&E
Aramark Canada
Mississauga, ON
Full-time
Influence senior stakeholders on deal terms, scope, specifications, and delivery timelines.
Added 2 hours ago
Crisis Clinician (N3) - Crisis Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 2 hours ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 hours ago
Chef Manager - Hotel & Conference Centre
Aramark Canada
Kingston, ON
Full-time
Aramark is recruiting a skilled Chef Manager to support the Executive Chef at our culinary operations for the Donald Gordon Hotel and Conference Centre located on Queen's University campus…
Added 2 hours ago
Senior Adviser, Payroll Tax & Accounting | Conseiller(ère) senior, Fiscalité de la paie et comptabilité
Rio Tinto
Montreal, QC
Full-time
Reporting to the Manager, Payroll, and working in a challenging and exciting environment within the Employee Services People Services, you will be
Added 2 hours ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
Clinical Service Leader - Respiratory Therapy - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Contributing to the delivery of quality respiratory therapy services by examining, developing, refining and evaluating the body of knowledge and clinical practices and assisting in program…
Added 3 hours ago
Analyst, FP&A ( Financial Modeling)
RONA
Boucherville, QC
Full-time
…actionable insights for senior leadership. Working closely with the Manager FP&A, this role ensures the delivery of high-quality, timely, and accurate financial information to support the…
Added 4 hours ago
Relationship Manager, Business Markets
Royal Bank of Canada
Saguenay, QC
Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 4 hours ago
Senior Program Manager
Jobgether
Canada
Full-time
As a Senior Program Manager, you will lead complex, cross-functional software initiatives from planning through release, helping teams deliver against ambitious customer and business…

BMO

Account specialist, High Value at Risk (HVAR)

AB, Canada
Alberta, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching and reporting, and collaborates with internal and external stakeholders to improve processes and customer outcomes.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influencing
Relationship Management
Data Analysis
Reporting
Risk Management
Loss Mitigation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Coaching
Training
Process Improvement
Stakeholder Collaboration
BMO Products and Services

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