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Added 17 mins ago
TDS - 2027 Analyst Program
TD
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
Supervisor (Part Time)
Carters Inc.
Niagara-on-the-Lake, ON
Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 17 mins ago
Outside Sales Consultant
Alsco Uniforms
Edmonton, AB
Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 17 mins ago
Outside Sales Consultant
Alsco Uniforms
Burlington, ON
Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 32 mins ago
Business Development Manager - Mining
Castolin Eutectic
Remote, Canada
$110,000 to $150,000 CAD / year
Full-time · Remote
We have an opportunity for a Business Development Manager - Mining
Added 46 mins ago
TDS - 2027 Analyst Program
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 46 mins ago
MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 46 mins ago
MANAGER-EN
La Vie En Rose
Kelowna, BC
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 46 mins ago
Directeur des ventes, service après-vente - Aftermarket Sales Manager
Crown Lift Trucks Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Reporting to the Branch Manager, the Aftermarket Sales Manager is responsible for the Aftermarket Sales Department, to ensure customer satisfaction with the services provided through Parts…
Added 47 mins ago
JR-210934 Project Manager Senior
Customertimes
Mississauga, ON
Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a…
Added 1 hour ago
Small Business Associate
TD
Brampton, ON · Georgetown, ON
Full-time
…and get 3-6 months training to undertake the role of Account Manager, Small Business (AMSB). This training program will provide you day to day support from an existing Account Manager,…
Added 1 hour ago
Data Scientist III
TD
Toronto, ON
Full-time
The Data Scientist III will report to the Senior Manager, Data Science for Loyalty and Partnerships and will be responsible for supporting the Loyalty and Partnerships business with…
Added 1 hour ago
Enterprise Account Executive RMC Solutions - North America
Giatec Scientific Inc.
Ottawa, ON
Full-time
We are looking for an Enterprise Account Executive to join our North America RMC Solutions team, reporting to the Manager, Alliance Partnerships and RMC Sales. The ideal candidate will have…
Added 1 hour ago
Member Relationship Manager
YNCU
Woodstock, ON
Full-time
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 1 hour ago
Universal Financial Associate - Fort McMurray
Servus Credit Union
Fort McMurray, AB
Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Kelowna, BC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 2 hours ago
Golf Professional
Jump Recruitment Specialists
St. John's, NL
Full-time
Develop a program to attract new golfers and guests, through golf instruction and player development.
Added 2 hours ago
Software Engineer II
TD
Toronto, ON
Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 2 hours ago
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
Internship
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full…
Added 2 hours ago
Member Advisor
Northern Credit Union
Barry's Bay, ON
Full-time
Reporting to the Branch Manager, the Member Advisor will be responsible for marketing the organization’s products and services within clearly defined policies and procedures. The Member…
Added 2 hours ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
From $21.5 CAD / hour
Full-time
In this 6 month Contract, you’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh…
Added 2 hours ago
Director of Sales - Compact Construction Equipment (Central Region)
Brandt Group of Companies
Mississauga, ON
Full-time
…operate over 170 locations across Canada, the USA, Australia, and New…
Added 2 hours ago
HR Change Specialist
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Full-time
logistics. Sitting one level below the HR Change Manager, this position drives local
Added 2 hours ago
Assistant Bakery Manager - Contract
Farm Boy Inc.
Oakville, ON
$21.5 CAD / hour
Full-time
In this 6 month Contract, you’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh…

BMO

Account specialist, High Value at Risk (HVAR)

NU, Canada
Nunavut, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to assess collection opportunities, determine recovery strategies, and protect the Bank’s interests. Advises customers on payment options, manages complex collection interactions, and supports process improvement, reporting, training, and collaboration across the collections lifecycle.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Loss Mitigation
Debt Recovery
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influence
Data Analysis
Reporting
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Debt Recovery
Payment Strategies
Customer Service
Relationship Management
Negotiation
Credit Collection Disputes
Regulatory Compliance
Risk Management Framework
Risk Appetite
Account Analysis
Data Analysis
Reports And Dashboards
Process Improvement
Training And Coaching
Vendor Management
Quality Audits
Stakeholder Collaboration
Financial Services

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