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Added 13 mins ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 13 mins ago
Y
Talent Acquisition and Development Specialist (Saas) - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Help design and deliver role-specific ramp-up plans for Sales, Engineering, Client Success, and other teams as the organization grows
Added 13 mins ago
FG
Mainframe Production Support
FDM Group
Montreal, QC
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 27 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 27 mins ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 27 mins ago
Steel Building Design & Production Specialist
Toro Steel Buildings
Markham, ON
As a Steel Building Design & Production Specialist, you will play an important role in connecting the technical aspects of our building solutions with our sales and project coordination…
Added 27 mins ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 27 mins ago
H(
Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
The Calculations Specialist (“Specialist”) is primarily responsible for providing Calculation Support specific to event processing. This position requires technical expertise to review,…
Added 27 mins ago
ON
Labour Relations Officer - Servicing
Ontario Nurses' Association
Windsor, ON
- Full-time
In partnership with our Professional Practice Specialist, ensure members receive timely guidance concerning professional practice issues.
Added 42 mins ago
SL
Financial Services Consultant - Insurance Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Certified Employee Benefit Specialist Program (CEBs) -an asset
Added 42 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 42 mins ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
As a Software Development QA Specialist for our FortiEndpoint product, you will be responsible for ensuring the functionality, reliability, and security of our multi-platform endpoint…
Added 43 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 58 mins ago
M
Spécialiste en préparation magistrale l Compounding Specialist
Medisca
Montreal, QC
- Full-time
Évaluer la demande du client pour s'assurer de la sécurité, de l'efficacité thérapeutique, de la justification, de la pertinence de la voie d'administration demandée, de la concentration de…
Added 58 mins ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
AECOM is actively seeking a highly skilled Technical Specialist, Wastewater Treatment to be based in one of our Greater Toronto Area offices. This individual will support both the local…
Added 58 mins ago
Employment/Placement Specialist
March of Dimes Canada
Mississauga, ON
We are currently looking to fill an Employment/Placement Specialist position in our West Central Region (Mississauga). The Employment/Placement Specialist will provide services to adults…
Added 58 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Rosemère, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 1 hour ago
Academic Programs Assistant, College of Agriculture and Bioresources
University of Saskatchewan
Saskatoon, SK
Demonstrated ability to build collaborative working relationships and provide effective client service to diverse stakeholder groups.
Added 1 hour ago
UO
Talent Acquisition Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Talent Acquisition Specialist supports campus throughout the staff recruitment process by providing client-focused, equitable recruitment support that aligns with organizational…
Added 1 hour ago
BG
Marketing Specialist - Used Equipment
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd, is seeking a Marketing Specialist -Used Equipment for our Regina, SK.
Added 1 hour ago
FG
AI Developer | Applied AI & Intelligent Automation
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
R
Operation Specialist Performance Measurement
RBC
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 1 hour ago
R
Banking Advisor
RBC
Steinbach, MB
- Full-time
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking,…
Added 1 hour ago
MG
Data Entry Specialist (Temporary)
Merchant Growth
Vancouver, BC
- Full-time
We are currently seeking a motivated and detail-oriented Data Entry Specialist to support our Sales team on a full-time, temporary basis. This role offers the possibility of extension for…
Added 1 hour ago
Y
Talent Acquisition and Development Specialist - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Help design and deliver role-specific ramp-up plans for Sales, Engineering, Client Success, and other teams as the organization grows

BMO

Account specialist, High Value at Risk (HVAR)

NS, Canada
Nova Scotia, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery likelihood, and execute loss mitigation strategies while protecting the Bank’s interests. Advises customers on payment options, manages complex collection interactions, supports internal teams through reporting, coaching, and process improvements, and ensures compliance with policies and regulations.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and in-depth communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Communication
Collaboration
Analytical Skills
Problem Solving
Influence
Data Analysis
Reporting
Training and Coaching
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Payment Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
BMO Products and Services
Collections Life Cycle

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