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Added 1 min ago
IC
Senior Project Manager
Infotek Consulting Inc.
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead two concurrent, large-scale, complex, high-profile, and high-risk IT projects through planning, execution, implementation, and…
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit…
Added 1 min ago
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Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit…
Added 1 min ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit…
Added 1 min ago
FH
Assistant Grounds and Equipment Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Fairmont Hotel seeks an Assistant Grounds and Equipment Manager to support in overseeing grounds maintenance, landscaping, and equipment management. Responsibilities include supervising…
Added 1 min ago
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Maintenance Repair Worker Lead Hand
NBCC (New Brunswick Community College)
Woodstock, NB
- $58,656 CAD / year
- Full-time
…staff, and helping to solve issues when needed. The Facilities Manager is available for guidance and advice if…
Added 1 min ago
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Manager, Applied Research Services
NBCC (New Brunswick Community College)
Fredericton, NB
- $79,716 to $106,054 CAD / year
- Full-time
As the Manager, Applied Research Services, you will help shape the future of applied research at NBCC by connecting faculty, students, industry, and community partners to solve meaningful…
Added 1 min ago
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Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 1 min ago
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Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 1 min ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
What would you do as our Bilingual Customer Account Manager?
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Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…
Added 1 min ago
SF
Product Manager - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
The Product team at Simplii Financial builds simple, intuitive experiences that put our clients first. As a Product Manager, you'll be embedded in a squad where you'll contribute to…
Added 1 min ago
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Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 min ago
DU
Simulation Lab Assistant
Dalhousie University
Halifax, NS
- Full-time
…transition into their professional practice areas. Reporting to the Manager, Simulation Operations, the Simulation Lab Assistant will support the Coordinator Simulation-Based Education Lab,…
Added 1 min ago
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Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
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London, ON
- Contract
…customer-facing team members and District Customer & Account Manager to maximize business opportunities. Accountable for assigned key accounts. Works collaboratively with all…
Added 1 min ago
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Apparel Department Manager Full Time Day Greenlight Requisition
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Calgary, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 min ago
IT
Account Manager, Client Services
InTandem Talent
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 1 min ago
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Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
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Toronto, ON · FCP
- Full-time
Support the team in improving the structure and usability of existing reporting processes.
Added 1 min ago
WC
Human Resources Business Partner (2026-411-CS)
WoodGreen Community Services
Toronto, ON
- Contract
Application Deadline: November 4, 2026 by 11:59 PM
Added 1 min ago
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Inventory Manager
Sandvik
Saskatoon, SK
- Full-time
Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information…
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Engineering Project Manager
Sanimax
Montreal, QC
- Full-time
Reporting to the Director, Engineering and Projects, the Manager, Project Management is responsible for overseeing, supporting, and developing the team of Project Managers. This role…
Added 1 min ago
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Environmental, Health, & Safety Specialist
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
We are seeking an EHS Specialist to support health, safety, and environmental programs, management system compliance, and continuous improvement initiatives across the site. This role…
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Senior Manager Cyber Generalist
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Added 17 mins ago
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Ancillary Services Student
OLG
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- Full-time
We are ready to take this game to the next level and need someone passionate to provide operational and administrative support by managing mail and courier services, maintaining office and…
Added 17 mins ago
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Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
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BMO

Account specialist, High Value at Risk (HVAR)

PE, Canada
Prince Edward Island, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles customer transactions and escalations, analyzes account data, supports collections teams through coaching and reporting, and contributes to process improvements and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Data Analysis
Reporting
Coaching and Training

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Customer Confidentiality
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Vendor Management
Quality Audits
Coaching and Training
Stakeholder Collaboration
BMO Products and Services

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