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Added 4 mins ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Reporting To: Senior Manager, Innovation & Technology
Added 4 mins ago
O
Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
Le gestionnaire des perspectives d’affaires (Business Insights Manager - BIM) agit à titre de partenaire stratégique clé de l’entreprise et de principal point de contact pour la génération…
Added 18 mins ago
L
9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
…pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.…
Added 18 mins ago
C
Senior Manager, Capital Markets
CBRE
Toronto, ON
- Full-time
Added 18 mins ago
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Conseiller(ère) en Gestion de changement
CGI
Montreal, QC
- Full-time
Design and deliver initial awareness, engagement, and support interventions
Added 18 mins ago
ZA
Intermediate Architect
Zeidler Architecture
Vancouver, BC
- Full-time
At Zeidler Architecture, we believe that design has the power to shape experiences and transform communities. As a leading Canadian architectural practice with a legacy spanning over 70…
Added 18 mins ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
…risk appetite and target-state architecture. It also owns the design, build, scaling, reliability, security and lifecycle management of shared AI engineering platforms, products, tools and…
Added 35 mins ago
M
Engineering Technician
MineSense
Vancouver, BC
- Full-time
We are looking for a talented Engineering Technician to join our Operations Team in Vancouver, BC. Reporting to the Manager, Vancouver Operations, this individual is responsible for…
Added 35 mins ago
A
Senior Manager, Global Retail Talent Development
ARC'TERYX
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 35 mins ago
CO
Engineering Project Technologist (Design & Construction)
City of Delta
Vancouver, BC · City Hall, British Columbia
- Full-time
- Temporary
Under the general direction of either the Capital Projects or Design Managers, the incumbent will prepare design layouts, detail drawings, specifications, construction estimates, contract…
Added 49 mins ago
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Technical Project Manager
Raise
Oakville, ON
- Full-time
Technical Project Manager | Oakville, ON (Hybrid) | Full-time, Permanent
Added 49 mins ago
AE
Senior Manager, Global Retail Talent Development
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 49 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
…including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize…
Added 49 mins ago
DC
Senior Mechanical Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,000 to $135,000 CAD / year
- Full-time
This position reports to the Mechanical Hardware Design (MHD) Senior Manager within the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
Added 49 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
…including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize…
Added 49 mins ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
…risk appetite and target-state architecture. It also owns the design, build, scaling, reliability, security and lifecycle management of shared AI engineering platforms, products, tools and…
Added 49 mins ago
Digital Architect
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for two (2) Digital Architects. Reporting to the Manager, Development, the Digital Architect is a visionary and technical leader…
Added 49 mins ago
C
Technical Sales Manager - Wood Architectural Solutions
CertainTeed
Mississauga, ON
- Full-time
Reporting to the General Manager, Decoustics, Wood, you will help transform architectural concepts into practical ceiling and wall solutions. You will provide technical guidance throughout…
Added 49 mins ago
MT
Engineering Technician
MineSense Technologies Ltd.
Vancouver, BC
- $52,500 to $56,000 CAD / year
- Full-time
We are looking for a talented Engineering Technician to join our Operations Team in Vancouver, BC. Reporting to the Manager, Vancouver Operations, this individual is responsible for…
Added 49 mins ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
…assigned segment of a larger project, including coordination of design, procurement, and construction activities. When assigned to only a segment of a larger project, this role develops a…
Added 49 mins ago
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Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
Added 49 mins ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
Mount Royal University is seeking an Assistant Manager, Procurement to join our Procurement Services Group, located at our Lincoln Park Campus.
Added 1 hour ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 1 hour ago
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Full Stack Engineer, Agentic AI
Lazer
Remote, Canada
- Contract
- Remote
Design and build scalable data pipelines and data lakes as needed.
Added 1 hour ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…

BMO

Account specialist, High Value at Risk (HVAR)

PE, Canada
Prince Edward Island, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles customer transactions and escalations, analyzes account data, supports collections teams through coaching and reporting, and contributes to process improvements and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Data Analysis
Reporting
Coaching and Training

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Customer Confidentiality
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Vendor Management
Quality Audits
Coaching and Training
Stakeholder Collaboration
BMO Products and Services

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