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Added 9 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus Aircraft
Montreal, QC
- Contract
Added 9 mins ago
Manager, Solutions Design
DSV
Milton, ON
Other responsibilities associated with this role include playing a key part in establishing and managing timelines and task ownerships within the Request for Proposal response process as…
Added 9 mins ago
Senior Manager, Solutions Design
DSV
Milton, ON
Other responsibilities associated with this role include playing a key part in establishing and managing timelines and task ownerships within the Request for Proposal response process as…
Added 9 mins ago
V
Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
…individuals, access competitive rewards and benefits, and be part of a greater movement - apply…
Added 24 mins ago
Sr Manager, Sales
Rogers Communications
Calgary, AB · Toronto, ON
The Senior Manager Commercial Accounts will direct and manage a Sales team that is responsible for selling and cross selling to new and existing Rogers Enterprise Business customers and…
Added 38 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 38 mins ago
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Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 38 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 38 mins ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
We offer competitive total rewards that includes a generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive…
Added 38 mins ago
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Regional Sales Manager - Mining (Western Canada)
Veolia
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
In this role, you will be responsible for growing sales and strengthening partnerships within the mining sector by engaging with local, regional, and national clients. The primary territory…
Added 54 mins ago
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Winnipeg, MB
- Full-time
The Senior Relationship Manager (Sales Director, Corporate Finance) manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products…
Added 1 hour ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
B
Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 1 hour ago
V
Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
…individuals, access competitive rewards and benefits, and be part of a greater movement - apply…
Added 1 hour ago
AI
Manager, Engineering and Project Management
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal…
Added 1 hour ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
ON · Ontario, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…

BMO

Account specialist, High Value at Risk (HVAR)

NT, Canada
Northwest Territories, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, assesses collection prospects, and executes loss-mitigation strategies to maximize recovery while protecting the Bank’s interests. Advises customers on payment options, handles complex collection requests, and supports collections teams through reporting, coaching, process improvements, and collaboration with internal stakeholders.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influence
Data Analysis
Reporting
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Payment Strategies
Debt Recovery
Default Alternatives
Foreclosure Alternatives
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Customer Confidentiality
Account Analysis
Data Analysis
Reports And Dashboards
Process Improvement
Quality Audits
Vendor Management
Training And Coaching
Stakeholder Collaboration
BMO Products And Services

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