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Added 19 mins ago
SF
Production Analyst
Sofina Foods Canada
Brampton, ON
- Full-time
Strong problem-solving skills to identify and interpret complex issues and implement sustainable solutions.
Added 19 mins ago
R
Client Advisor
RBC
Langley (District), BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 19 mins ago
C
Financial Services Representative (Multiple Locations)
CIBC
Banff, AB · Calgary, AB · Drumheller, AB · Lethbridge, AB · Medicine Hat, AB · Olds, AB · Red Deer, AB · Stettler, AB
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 19 mins ago
OG
Overnight House Attendant
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North Vancouver, BC · Vancouver, BC
- Full-time
Excellent communication and problem-solving skills.
Added 19 mins ago
Bilingual Business Analyst II - Pharmacy Operations
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
Added 19 mins ago
SC
Senior Developer
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Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…including monitoring, alerting, incident response, and root cause analysis, are areas you'll implement and improve. You'll partner with platform, data, and AI teams to design robust,…
Added 34 mins ago
RB
Client Advisor
Royal Bank of Canada
Iqaluit, NU
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 34 mins ago
AC
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Markham, ON
- Other
Strong analytical, troubleshooting, and problem-solving skills
Added 34 mins ago
IB
Product Operations Manager
Indigo Books & Music
Regina, SK
- From $50,000 CAD / year
- Full-time
…success, and bring the Indigo brand to life through meaningful business…
Added 34 mins ago
EG
Geotechnical Project Manager
Egis Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Strong analytical and geotechnical problem-solving capabilities applied to complex infrastructure design and construction challenges.
Added 49 mins ago
T
Electrical, Instrumentation & Controls Engineer
TransAlta
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- Full-time
Demonstrated problem-solving ability, critical thinking skills, and commitment to continuous learning and development.
Added 49 mins ago
GS
Spécialiste Amélioration Continue (Senior)
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- Full-time
…performance improvements across manufacturing operations and business…
Added 49 mins ago
VB
Senior Business Analyst - Network Infrastructure
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Vancouver, BC
- Contract
Strong analytical, problem-solving, critical-thinking, and time-management skills.
Added 49 mins ago
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IAM RBAC Business Solution Analyst Lead
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- Full-time
Strong analytical, problem-solving, and data-driven decision-making skills.
Added 49 mins ago
AF
Product Manager
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AB · Edmonton, AB
- Full-time
Problem-Solving & Ownership: Hands-on experience driving product development through the full lifecycle, from concept and discovery through execution and iteration.
Added 49 mins ago
T
Analyst, Cash Management (UUWA)
TransAlta
Calgary, AB
- Full-time
Demonstrated ability to work independently with minimal supervision, showcasing initiative and a proactive approach to problem-solving
Added 49 mins ago
O
Quality Assurance Technician (Night Shift)
Orbia
St. Albert, AB
- $29 CAD / hour
- Full-time
Join Dura‑Line, an Orbia Connectivity Solutions business, where we create solutions that connect people and information across the globe. As a leading global manufacturer of conduit…
Added 49 mins ago
O
Quality Assurance Technician (Day Shift)
Orbia
St. Albert, AB
- $29 CAD / hour
- Full-time
Join Dura‑Line, an Orbia Connectivity Solutions business, where we create solutions that connect people and information across the globe. As a leading global manufacturer of conduit…
Added 1 hour ago
M
IT Cyber Security Consultant -L3
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Strong analytical, problem-solving, communication, and stakeholder management skills.
Added 1 hour ago
F
React JS Developer
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Burnaby, BC
- Full-time
Strong analysis, problem-solving, and troubleshooting skills.
Added 1 hour ago
RC
Consultant, Complex Property Tax
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Calgary, AB
- Full-time
The ideal candidate with have analytical and problem-solving skills, coupled with strong people skills. The successful candidate will be effective in researching issues, reconciling…
Added 1 hour ago
A
Senior Accountant
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Halifax, NS
- Full-time
Strong analytical, organizational, and problem-solving skills.
Added 1 hour ago
C
Stagiaire - Génie Industriel/Manufacturier et Amélioration Continue / Industrial/Manufacturing Engineering and Continuous Improvement Intern-EN
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- Full-time
Diriger et soutenir des projets d’amélioration continue en appliquant des méthodologies reconnues telles que PDCA, 8D, A3, Lean Six Sigma et BPM (Business Process Management).
Added 1 hour ago
A
Americas Marketing Lead - Transport
Arup
Toronto, ON
- Full-time
In an increasingly competitive marketplace, our Marketing, Communications, and Business Development (MCBD) team enables Arup to build and protect our reputation, deepen client…
Added 1 hour ago
EI
Geotechnical Project Manager
Egis in Canada
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Strong analytical and geotechnical problem-solving capabilities applied to complex infrastructure design and construction challenges.

BMO

Account specialist, High Value at Risk (HVAR)

AB, Canada
Alberta, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery likelihood, and execute loss-mitigation strategies while protecting the Bank’s interests. Advises customers on payment options, manages complex collection requests and transactions, and supports collections teams through reporting, coaching, process improvements, and collaboration with stakeholders.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influence
Data Analysis
Reporting
Loss Mitigation
Relationship Management
Risk Management
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit Qualifications
Credit Knowledge
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Recovery Analysis
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products And Services
Data Analysis
Reports And Dashboards
Quality Audits
Vendor Management
Training And Coaching
Process Improvement
Stakeholder Collaboration
Customer Confidentiality

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