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Added 29 mins ago
C
Account Executive - B2B Hardware Sales and Solutions
CareTek
Brampton, ON
- Full-time
…customers, and selling the full portfolio - product plus the services that wrap around it. This is a genuine solution-sales seat, not an order-taking role. The strongest performers here…
Added 59 mins ago
DG
Senior Administrative Assistant
Doane Grant Thornton LLP
Halifax, NS
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 59 mins ago
PH
Registration/Booking Clerk
Provincial Health Services Authority
Vancouver, BC
- Full-time
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Added 59 mins ago
PH
Booking Clerk, Medical Imaging
Provincial Health Services Authority
Vancouver, BC
- Full-time
…requisitions according to procedure/test received and alphabetical order and creating hard files when…
Added 59 mins ago
A
Cabin Services Team Member
AvPosts
Richmond, BC
- Internship
Who We Are Anderson Air is a premier full-service aircraft management company, providing executive charter services for our owners. We are committed to delivering exceptional service,…
Added 1 hour ago
TH
Unit Coordination Assistant| Full-Time| 82 Buttonwood Ave - BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Full-time
The Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and…
Added 1 hour ago
TH
Unit Coordination Assistant| Part-Time| 82 Buttonwood Ave- BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Part-time
The Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 2 hours ago
SE
Future Opening: Business to Business Sales Representative
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
…and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our…
Added 2 hours ago
SE
Sales Representative
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
- Full-time
…and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our…
Added 2 hours ago
SE
Sales Representative
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
- Full-time
…and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our…
Added 2 hours ago
TH
Dietary Aide
The Hospital for Sick Children
Toronto, ON
- Part-time
Must have valid Food Handlers Certificate
Added 3 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…beverages in accordance with hotel policies and banquet event order…
Added 3 hours ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…and records relating to the activities, communication, and services of the patients and families in the NICU. As a Unit Clerk, you will be responsible for the efficient flow of…
Added 3 hours ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
Linking to Case Management and/or other services
Added 3 hours ago
Client Services Specialist
Solactive AG
Toronto, ON
Combining operational excellence with a client-centric approach, Client Services helps drive revenue growth, strengthen client relationships and improve business efficiency. Through…
Added 3 hours ago
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On-Site Critical Incident Counsellor
Homewood Health Centre
Toronto, ON
- Part-time
Homewood Health™ is looking for an experienced crisis management specialist to provide workplace trauma response and organizational crisis management services on an occasional, contract…
Added 4 hours ago
S
Client Services Specialist
Solactive
Toronto, ON
- Full-time
Combining operational excellence with a client-centric approach, Client Services helps drive revenue growth, strengthen client relationships and improve business efficiency. Through…
Added 4 hours ago
WH
Window Cleaning and Pressure Washing Technician
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Specializing in window cleaning, pressure washing, gutter cleaning, and soft washing - as well as exterior cleaning services for businesses of all shapes and sizes - Window Hero has built a…
Added 4 hours ago
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Window Cleaning and Pressure Washing Supervisor
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
Specializing in window cleaning, pressure washing, gutter cleaning, and soft washing - as well as exterior cleaning services for businesses of all shapes and sizes - Window Hero has built a…
Added 4 hours ago
RL
material handler
Ray-Mont Logistics
Prince Rupert, BC
- Full-time
Night shift premium
Added 5 hours ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 5 hours ago
CG
Dispatcher
Canadoor Garage Doors
Barrie, ON
- Full-time
…14 years, we’ve expanded by delivering quality work, strong customer relationships, and industry-leading…
Added 5 hours ago
CG
Experienced Garage Door Technician
Canadoor Garage Doors
Barrie, ON
- Full-time
We believe in doing excellent work, taking ownership of our results, and delivering a 5-Star customer experience every time.
Added 6 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…

BMO

Account specialist, High Value at Risk (HVAR)

ON, Canada
Ontario, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery likelihood, and execute loss-mitigation strategies while protecting the Bank’s interests. Advises customers on payment options, manages complex service requests and transactions, and supports collections teams through reporting, coaching, process improvement, and collaboration with internal and external stakeholders.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influencing
Data Analysis
Reporting
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Payment Strategies
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
Customer Communications
Financial Services

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Work requirements

Jobs in Canada