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Added 13 mins ago
RM
Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Registered Nurse in the Ross Memorial Mental Health Program will function as a member of the interdisciplinary team and as such, is involved with cases of a complex clinical nature and…
Added 13 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 13 mins ago
SH
Volunteer Coordinator
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
Participates as a Member of the Health Care Team
Added 13 mins ago
RM
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The hospital is currently seeking a Temporary full-time Occupational Therapist to join their team. The position will act as a float, assigned, as required, to the various units within the…
Added 13 mins ago
SH
Supervisor, Environmental Services
Shared Health-Soins Communs
Erickson, MB
- Full-time
The Supervisor Environmental Services, acting as a member of a multidisciplinary team, functions under the vision, mission, values and strategic priorities of Prairie Mountain Health. As…
Added 13 mins ago
WS
Class 1 Owner Operator - FAST OR TWIC CARD
Westfreight Systems
Regina, SK
- Full-time
…United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field of transportation services including truckload,…
Added 13 mins ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 13 mins ago
SH
Rehabilitation Aide (Rehabilitation Assistant)
Shared Health-Soins Communs
Erickson, MB
- Full-time
The Rehabilitation Aide is a member of a multidisciplinary team whose intervention services are provided in a Prairie Mountain Health (PMH) facility, the client’s home or community…
Added 13 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
…Administrative Assistant participates with an interdisciplinary team within the program(s) portfolio and regional team structure. The Administrative Assistant functions in a confidential…
Added 13 mins ago
SH
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform as a team member and seek assistance as necessary.
Added 13 mins ago
SH
Occupational Therapist
Shared Health-Soins Communs
Brandon, MB
- Full-time
…of Manitoba. The OT collaborates with the multidisciplinary team, clients, families and external agencies regarding the care needs for the client in the community, facility (acute care and…
Added 13 mins ago
SH
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 13 mins ago
SH
Manager Health Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to patients/residents/clients. This position is responsible to lead and…
Added 13 mins ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 13 mins ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Dauphin, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 13 mins ago
SH
Community Mental Health Worker
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of…
Added 13 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
…Administrative Assistant participates with an interdisciplinary team within the program(s) portfolio and regional team structure. The Administrative Assistant functions in a confidential…
Added 13 mins ago
SH
Registered Dietitian - Facility Based
Shared Health-Soins Communs
Brandon, MB
- Volunteer
…counseling for patients, residents and clients; participates as a member of the health care and dietitian teams; provides nutrition care plan instruction to nutrition services staff;…
Added 1 hour ago
TS
Part-Time Store Associate View Royal - 24 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Drayton Valley, AB
- Part-time
…position in Drayton Valley might be for you! In this position as a member of the nursing team you will demonstrate genuine interest and respect for 50 Continuing Care residents that focuses…
Added 1 hour ago
AH
Occupational Therapist II
Alberta Health Services
Hinton, AB
- Full-time
…and other allied health clinical services within a program or service area. You will provide supervision to students and team members as assigned. You will work both independently and as…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
Blairmore, AB
- Temporary
…Services (AHS), you can have all of that and more. As a Food Service Worker you have the opportunity to make a significant impact on patient and resident focused health care as a dedicated…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…exciting opportunity exists to grow your skills and join a dynamic team within the Cross Cancer Centre (CCI). The CCI is currently recruiting for a Registered Nurse (RN) to join our patient…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
Grande Prairie, AB
- Part-time
As a Health Care Aide (HCA), you will work as a collaborative member of the multidisciplinary team, providing personal assistance by supporting activities of daily living and delivering…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…Services (AHS), you can have all of that and more. As a dedicated member of the Nutrition Food Service (NFS) team, you have the opportunity to make a significant impact by providing…

BMO

Account specialist, High Value at Risk (HVAR)

NU, Canada
Nunavut, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 2, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, recommend payment strategies, and execute loss-mitigation solutions that maximize recovery and protect the Bank. Provides customer service and account support, manages escalations and transactions, collaborates with internal stakeholders, and contributes to reporting, training, and process improvements.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influence
Loss Mitigation
Data Analysis
Reporting
Risk Management
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Analysis
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Services

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