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Added 9 mins ago
KC
Pharmacy Manager / Licensee
Kenron Compounding Pharmacy
Calgary, AB
- $66 to $70 CAD / hour
- Full-time
Depending on experience, location assignment, and business needs, one successful candidate may also act as a senior liaison between ownership and Kenron’s pharmacy locations. This…
Added 24 mins ago
P
Product Support Specialist
Pigment
Toronto, ON
- Full-time
Join Pigment: The AI Platform Redefining Business Planning
Added 24 mins ago
A
Quality Assurance Automation Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Added 24 mins ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Added 24 mins ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
Please note: This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.
Added 24 mins ago
A
Client Service Representative - Calgary 8th Avenue Place
ATB
Calgary, AB
- Full-time
…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
Added 24 mins ago
W
Technical Consultant I, Water Engineer
Worley
Vancouver, BC
- Full-time
Building an understanding of client operations, business objectives, and project drivers to deliver solutions aligned with customer needs.
Added 24 mins ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
…construction/construction management (EPFC/CM) sized (as defined by the Business Line) or services project or on an assigned segment of a larger project, including coordination of design,…
Added 24 mins ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
As a Copilot Cloud Solution Architect, you will help customers achieve measurable business outcomes with Microsoft 365 Copilot, Copilot Cowork, Work IQ, and agents built on Copilot Studio,…
Added 24 mins ago
U
Scientifique des données III-Ing/Data Scientist III- Eng
UKG
Montreal, QC
- Full-time
Added 24 mins ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 39 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
An undergraduate degree or diploma in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
Added 39 mins ago
IC
Actuarial Associate, Financial Planning and Analysis
ivari Canada
Toronto, ON
- Full-time
…as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and…
Added 39 mins ago
C
Assistant Accounting Supervisor at Red River Co-op
Co-op
Winnipeg, MB
- Full-time
…insightful observations and actionable recommendations to support business…
Added 39 mins ago
S
Deep Learning Researcher Intern - Model Quantization
STMicroelectronics
Canada
- Full-time
When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of…
Added 39 mins ago
Seasonal Retail Sales Associate, Richmond Centre
Bell
Richmond, BC
…to time, at its sole discretion to better reflect evolving business structure, goals and…
Added 54 mins ago
R
Senior Producer, Scams Unit (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
Bring a deep and nuanced understanding of artificial intelligence, consumer fraud, deceptive business practices and other schemes and scams.
Added 54 mins ago
DR
Business Development Manager
DMC Recruitment Group
Vancouver, BC
- Full-time
Business Development Manager – Commercial Furniture & Architectural Walls Winnipeg, MB | Full-Time | In-Office
Added 54 mins ago
R
Video Producer, Scams Unit (English Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
…tracking crypto wallets, analyzing website registrations and using business registries to uncover fraudulent companies and…
Added 54 mins ago
A
Building Maintenance - La Kami
Armco
Mont-Tremblant, QC
- Full-time
Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies with locations in Canada and…
Added 54 mins ago
M
Account Representative I
Motion
Quesnel, BC
- Full-time
The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized…
Added 54 mins ago
AC
Senior Full Stack Developer (AWS)
Adastra Corporation
Toronto, ON
- Other
We are looking for a Senior Full Stack Developer to take ownership of backend architecture and development for end-user self-service and access visibility solutions. This role combines…
Added 54 mins ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
You will collaborate with Identity Management, Cybersecurity, Technology, Risk, Internal Audit and business stakeholders to identify trends, anomalies and control gaps across the identity…
Added 54 mins ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
Bachelor’s or Master’s degree in Marketing, Communications, Business or a related field.
Added 54 mins ago
D
Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
High school diploma required; post-secondary education in Facilities Management, Hospitality, Business Administration, or a related field is an asset.

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, recommend payment strategies, and execute loss-mitigation solutions while protecting the Bank’s interests. Provides customer service and account support, manages escalations and transactions, analyzes collection data, and contributes to process improvements, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Risk Management
Data Analysis
Reporting
Loss Mitigation
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Credit Collection Disputes
Vendor Management
Quality Audits
Training And Coaching
Data Analysis
Reports And Dashboards
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Products

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