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Added 1 min ago
Senior Contract Specialist
BGBx
ON
The Senior Contract Specialist manages BGBx's contracts from start to finish across both the client side and the vendor side. That covers drafting, negotiation, execution, renewal and…
Added 31 mins ago
PV
Registered Veterinary Technician (RVT), Emergency & Critical Care RVT
P3 Veterinary Partners
Halifax, NS
- Full-time
The ability to deliver exceptional client & patient service
Added 46 mins ago
PC
Group Benefits Underwriter
People Corporation
Toronto, ON · ON - PC Sheppard - Toronto
- Full-time
Develop and maintain ongoing relationships with carriers, Account Managers and brokers
Added 46 mins ago
C
Commercial Card Product Sales, Vice President
Citi
Toronto, ON
- Full-time
Citi is seeking a high-performing, client-focused Commercial Cards Product Sales Senior Specialist to drive new business growth across our Commercial Cards franchise.
Added 1 hour ago
RM
Financial Recovery Coordinator
Regional Municipality of Peel
Brampton, ON
- Other
Prepares and provides various letters and financial statements to clients to ensure that they have an accurate record of their account balance.
Added 2 hours ago
SM
RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 7 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 10 hours ago
C
Operational Support Specialist
Compucom
Markham, ON
- Full-time
As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we…
Added 12 hours ago
PV
Board Certified Veterinary Dentist
P3 Veterinary Partners
Guelph, ON
- Full-time
…empowering, and educating our team members. An established client base that is eager to meet their new neighborhood Dental Specialist…
Added 12 hours ago
PV
Emergency Veterinarian - Small Animal
P3 Veterinary Partners
Burlington, ON
- Part-time
P3 Pawsitive Health & Lifestyle Spending Account
Added 13 hours ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…with a full spectrum of solutions for a growing institutional client base of more than 1400 organizations. Our history of organic and strategic growth reflects this commitment with over…
Added 14 hours ago
SM
RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 15 hours ago
BA
LEASE ACCOUNT SPECIALIST - PART TIME
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Part-time
…of Birchwood Credit Solutions’ growing division. The Lease Account Specialist ensures exceptional levels of customer service are met while developing a strong understanding of client…
Added 15 hours ago
AC
HR Specialist
AVI-SPL Canada
Montreal, QC
- Full-time
The HR Specialist is responsible for supporting the full employee experience, from hire to exit, ensuring processes run smoothly and in alignment with company policies. This role serves as…
Added 15 hours ago
A
Billing and Collections Specialist
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Comprehensive health benefits, wellness spending account, and parental leave support
Added 15 hours ago
C
Spécialiste en succès client / Customer Success Specialist
Claio
Montreal, QC
- Full-time
Nous recrutons un(e) spécialiste en succès client pour se joindre à notre équipe en pleine croissance. Vous serez responsable de la relation avec les cliniques et les cliniciens qui…
Added 16 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Work Arrangement: Hybrid, with remote prospecting and client-facing meetings
Added 17 hours ago
CF
Health Promotion Specialist - Paid Relocation to Cold Lake, Alberta
Canadian Forces Morale and Welfare Services
Cold Lake, AB
- Full-time
…difference in people’s lives, a career as a Health Promotion Specialist supporting the members of the Canadian Armed Forces might just be for…
Added 17 hours ago
C
Client Engagement Associate
CIBC
Winkler, MB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 17 hours ago
C
Technical Support Specialist - Bilingual
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 18 hours ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
Reports to UBC Hiring Solutions Manager or designate. Employees are expected to work closely with their onsite client-departmental supervisor.
Added 18 hours ago
D
Greenhouse Experience Specialist
Deloitte
Vancouver, BC
- Full-time
…experiential design with the overarching mission to create exceptional client experiences at Deloitte. This is an exciting opportunity to work with a wide array of clients to solve exciting…
Added 18 hours ago
CF
Health Promotion Specialist - Paid Relocation to Cold Lake, Alberta
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
…difference in people’s lives, a career as a Health Promotion Specialist supporting the members of the Canadian Armed Forces might just be for…
Added 18 hours ago
R
Operations Specialist- EN
RBC
Montreal, QC
- Full-time
As an Operations Specialist with the RESP, RDSP Registered Education Savings Plans (RESP)Registered Disability Savings Plan (RDSP)and TFSA ( Tax Free Savings Account Investment )…
Added 18 hours ago
CW
Billing and Collections Specialist
Clark Wilson LLP
Vancouver, BC
- Full-time
Maintain accurate billing records and client account documentation within the firm's document management system.

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, recommend payment strategies, and execute loss-mitigation solutions while protecting the Bank’s interests. Provides customer service and account support, manages escalations and transactions, analyzes collection data, and contributes to process improvements, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Risk Management
Data Analysis
Reporting
Loss Mitigation
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Credit Collection Disputes
Vendor Management
Quality Audits
Training And Coaching
Data Analysis
Reports And Dashboards
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Products

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Work requirements

Jobs in Canada