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Added 1 min ago
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Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 1 min ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
…are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both…
Added 1 min ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Moncton, NB
Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process.
Added 1 min ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns…
Added 1 min ago
Environmental Health & Safety Manager
Greenfield Global Inc.
Johnstown, ON
As a member of the facility leadership team, this position leads the EH&S function by providing direction and support at all levels within the facility. This position will monitor, assess…
Added 1 min ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
Analyze and manage financial results to ensure maximum profits while balancing member and team satisfaction
Added 1 min ago
UO
Assistant/Associate/Full Professor, Division of Pediatric Neurology
University of Alberta
Edmonton, AB
- Full-time
This position is a 1.0 full-time equivalent comprising approximately 60% clinical service and 40% time for academic pursuits, divided between research, teaching, and administrative duties…
Added 1 min ago
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Railway Infrastructure Specialist
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Advise project managers on technical risks and opportunities and contribute to the preparation of technical proposals and service offerings.
Added 1 min ago
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Alarms and Controls Technician- FT Perm- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Full-time
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep…
Added 1 min ago
RT
Class 1 Owner Operator -Severe Duty Truck Required
REBEL TRANSPORT LTD
AB · Edmonton, AB
- Full-time
…offloading of pipe at our rail spur to providing a hot shot service for all our…
Added 1 min ago
TT
Operations Supervisor
TF Truckload & Logistics
AB · Edmonton, AB
- Full-time
TF Truckload & Logistics is a full-service transportation provider offering a comprehensive range of truckload, LTL, logistics, and specialized transportation solutions.
Added 1 min ago
RT
Class 1 Owner Operator - Articulated Crane
REBEL TRANSPORT LTD
AB · Edmonton, AB
- Full-time
…offloading of pipe at our rail spur to providing a hot shot service for all our…
Added 1 min ago
WS
Class 1 Owner Operator - FAST OR TWIC CARD
Westfreight Systems
Calgary, AB
- Full-time
…United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field of transportation services including truckload,…
Added 16 mins ago
RS
Customs - Customer Service Associate
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
Ability to work independently and as a member of a team
Added 16 mins ago
NH
Temp Delivery Driver (approx. 6 months - Downtown Food Store
New Horizon Co-op
Grande Prairie, AB
- Part-time
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 16 mins ago
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Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure…
Added 16 mins ago
M
Loss Prevention Manager
Marriott
Toronto, ON
- Full-time
Encourages and builds mutual trust, respect, and cooperation among team members.
Added 16 mins ago
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Part-Time Pharmacy Assistant
Save-On-Foods
Sherwood Park, AB · Summerwood - Sherwood Park AB
- Part-time
As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering…
Added 16 mins ago
Commis aux opérations
Logistec
Trois-Rivières, QC
At LOGISTEC member of Enstructure Group, we want to be a global multi-purpose terminal operator and logistics service provider, driving solid results through safety, collaboration and…
Added 16 mins ago
PC
Client Service Administrator
People Corporation
Winnipeg, MB · Kingston, ON · Toronto, ON · MB - PC NPW - Wpg
- Full-time
We are in search of a dynamic individual to join our team as a Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client…
Added 16 mins ago
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Early Careers: Commercial Risk, Broking Intern - Winter 2027
Aon Corporation
Calgary, AB
- Full-time
Ability to work collaboratively as a key member of a service team;
Added 16 mins ago
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Rooms Operations Supervisor-Housekeeping
Marriott
Calgary, AB
- Full-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 16 mins ago
M
Coffee Bar Attendant-Part Time
Marriott
NS · Halifax, NS
- Part-time
…according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear…
Added 31 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 31 mins ago
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Client Engagement Associate, 15h/week - Sherbrooke
CIBC
Sherbrooke, QC
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, recommend payment strategies, and execute loss-mitigation solutions while protecting the Bank’s interests. Provides customer service and account support, manages escalations and transactions, analyzes collection data, and contributes to process improvements, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Risk Management
Data Analysis
Reporting
Loss Mitigation
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Credit Collection Disputes
Vendor Management
Quality Audits
Training And Coaching
Data Analysis
Reports And Dashboards
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Products

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