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Added 1 min ago
CS
Park Appearance Team Member
Capilano Suspension Bridge Park - Capilano Group
North Vancouver, BC
- Temporary
As an active member of this team, this position is responsible for keeping safety as a top priority in all daily tasks.
Added 1 min ago
HM
Heavy Duty Mechanic
Hudbay Minerals Inc.
Princeton, BC
- Full-time
Work with us and you will benefit from the mentorship and guidance of experienced team members because we understand that in order to accomplish our goals, we must work as a team and rely…
Added 1 min ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Join the Westerner Park team and be part of a dynamic, community-focused organization where every event creates memorable experiences for our guests, clients, and community. As a casual…
Added 1 min ago
M
Administrative Assistant
MNP
Abbotsford, BC
- Full-time
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We…
Added 6 mins ago
LH
Early childhood educator (ECE)
Little Hands Childcare Centre
Whitehorse, YT
- $22.63 to $33.82 CAD / hour
- Full-time
- On-site
Member of the College of Early Childhood Educators (CECE)
Added 16 mins ago
NH
REGISTERED NURSE (RN), PRIMARY CARE
Northern Health - BC
Houston, BC
- Full-time
The Primary Care Nurse (PCN) functions as a member of the interprofessional team and applies best practices to provide competent, safe, and ethical care for people and their families in…
Added 16 mins ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing…
Added 16 mins ago
OC
Term EA Assignment FTE 1.0
Ottawa Catholic School Board
Ottawa, ON · Richmond, ON
- Contract
acts as a team member of the school in any area which may directly assist the assigned student(s), or may contribute to the educational program as a whole;and performs other duties, as…
Added 16 mins ago
NH
PRIMARY CARE ASSISTANT
Northern Health - BC
Dease Lake 9, BC
- Full-time
…Manager or designate, the Primary Care Assistant functions as a member of the interprofessional…
Added 16 mins ago
NH
PRIMARY CARE ASSISTANT
Northern Health - BC
Tumbler Ridge, BC
- Full-time
…Manager or designate, the Primary Care Assistant functions as a member of the interprofessional team. As an integral member of the team, the Primary Care Assistant works to support Primary…
Added 16 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
…an accommodation while seeking employment, please contact a member of our Human Resources team to make…
Added 16 mins ago
IP
Engineering Co-op Student - Maintenance
InterPro Pipe + Steel
Red Deer, AB
- Full-time
As a member of the Maintenance Team, they will participate in projects and support the work of the department. The role will provide entry-level work under close supervision to start, with…
Added 16 mins ago
R
lumber yard associate
RONA
Sherbrooke, QC
- Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 16 mins ago
SJ
Personal Support Worker, Veterans Care Program
St. Joseph's Health Care London
London, ON
- Full-time
…within a safe environment. Families are key partners in our care team and are supported by the team to adjust and adapt to the changing needs of their issues. You will provide quality care…
Added 16 mins ago
SJ
Registered Practical Nurse, Medically Complex Service
St. Joseph's Health Care London
London, ON
- Part-time
Must be capable of establishing positive interpersonal relationships and able to work as an effective team member
Added 16 mins ago
BH
Junior School Classroom Teacher (Grade 6)
Branksome Hall
Toronto, ON
- $73,207.43 to $104,561.97 CAD / year
- Full-time
Ability to work both independently as well as be a collaborative team member.
Added 16 mins ago
G
Part-Time Key Holder - Bayview Village
Geox
Toronto, ON
- Part-time
Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience
Added 16 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 16 mins ago
AM
Fri to Mon Building Cleaner
Alliance Maintenance Ltd.
Vancouver, BC
- $18.35 CAD / hour
- Part-time
We are excited to welcome a dedicated new team member!
Added 16 mins ago
AM
Building Cleaner
Alliance Maintenance Ltd.
Vancouver, BC
- $18.35 CAD / hour
- Full-time
We are excited to welcome a dedicated new team member!
Added 16 mins ago
C
Deli Clerk-Chappelle Food Store
Co-op
AB · Edmonton, AB
- Part-time
Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services…
Added 16 mins ago
C
Yard Labourer, Swan River - Swan Valley Co-op
Co-op
Swan River, MB
- Full-time
…skills, have the ability to work independently and become a member of a highly motivated team. Core duties will include, but are not limited…
Added 16 mins ago
B
Account Administrator
BrokerLink
Alexis Whitecourt 232, AB · Athabasca, AB · Brooks, AB · Calgary, AB · AB · Fort McMurray, AB · Lethbridge, AB · Medicine Hat, AB · Red Deer, AB · St. Albert, AB · Strathmore, AB
- Full-time
Welcome visitors at reception and notify the appropriate team member upon arrival.
Added 16 mins ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
…interest and respond to them with guidance from the Cyber Security team. As well as assisting the team in managing and optimizing existing IT security systems, the implementation of new…
Added 16 mins ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
La Loche, SK
- Full-time
Job Description: Promotes health and healing and provides education as a member of the health care team to achieve optimum care for clients/patients/residents in all phases of health care.

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, recommend payment strategies, and execute loss-mitigation solutions while protecting the Bank’s interests. Provides customer service and account support, manages escalations and transactions, analyzes collection data, and contributes to process improvements, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Risk Management
Data Analysis
Reporting
Loss Mitigation
Training And Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Credit Collection Disputes
Vendor Management
Quality Audits
Training And Coaching
Data Analysis
Reports And Dashboards
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Products

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