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Added 7 mins ago
GO
Security Officer
Government of Yukon
Whitehorse, YT
- Full-time
…demonstrate strong client service with an ability to remain professional and tactful in challenging situations (e.g., emergency response or conflict situations). The Security Officer may…
Added 7 mins ago
HE
Sales and Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Our Management Training Program provides hands-on experience across sales and marketing, leadership development, administration, and management. You’ll learn by doing, work alongside…
Added 7 mins ago
HE
Customer Service Executive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Previous customer service experience is an asset, but not required
Added 7 mins ago
VE
Civil Superintendent – Infrastructure & Road Construction
VINCI Energies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Pay: $125,000 - $155,000 (CAD) per year, based on the candidate’s experience, skills, and professional background.
Added 23 mins ago
Licensed Optician-Toronto, ON-Pearle Vision
EssilorLuxottica Group
ON · Toronto, ON
The Licensed Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction
Added 37 mins ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Pay: $125,000 - $155,000 (CAD) per year, based on the candidate’s experience, skills, and professional background.
Added 37 mins ago
NB
Private Wealth Advisor (1859)
National Bank of Canada
Quebec, QC
- Full-time
…organization, thanks to your skills in providing exceptional customer service, your ability to build strong trusting relationships and your knowledge of financial…
Added 1 hour ago
CL
Senior Beauty Sales Consultant
Chatters Limited Partnership
Chilliwack, BC
- Full-time
At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
Mclennan, AB
- Part-time
Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
Lethbridge, AB
- Part-time
…independently with minimal supervision. Proven ability to maintain a professional demeanor, manage stressful situations with empathy, and remain calm, courteous, and tactful at all times.…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
Grande Cache, AB
- Part-time
Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
Blairmore, AB
- Temporary
…variety of tasks to ensure a quality patient, resident and customer experience. Under the general supervision of a Food Services Supervisor, they will use strong customer service, teamwork…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…ideal candidate is a proactive and resourceful administrative professional who thrives in a dynamic setting, demonstrates sound judgment and discretion, and is committed to delivering…
Added 1 hour ago
AH
Food Service I
Alberta Health Services
AB · Edmonton, AB
- Part-time
…variety of tasks to ensure a quality patient, resident and customer experience. Successful incumbents must be available for evening shift 1625-1931. Under the general supervision of a NFS…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…You Bring: You are a proactive and resourceful administrative professional who thrives in a team environment. Your strong attention to detail, sound judgment, organizational skills, and…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…language both written and oral. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive, and tactful.…
Added 1 hour ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino policies, departmental procedures, sanitation…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Peter Lougheed Centre (PLC) is seeking a highly organized, adaptable and professional Administrative Support IV to join our Administration team. This position plays an important role in…
Added 1 hour ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
This is a combined culinary, customer-service and vehicle-operation position. The employee must be capable of safely driving the food truck to approved locations and events while also…
Added 1 hour ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino policies, departmental procedures, sanitation…
Added 1 hour ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino policies, departmental procedures, sanitation…
Added 1 hour ago
TP
Supervisor, Microbiology
Teva Pharmaceuticals
Toronto, ON
- Full-time
…evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all…
Added 1 hour ago
TH
Conducteur(ice) de Chariot Élévateur - Centre de Distribution - Lundi au vendredi 6:00 am à 2:30 pm
The Home Depot Canada
Laval, QC
- Full-time
Une à deux années d’expérience dans un centre de distribution constituent un atout.
Added 1 hour ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The skill requirements for this position include customer service, teamwork, cooperation, communication, self-development and initiative, valuing diversity, integrity and building trust,…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Tsuut’ina lens; this occupation helps to build the “Little Chief Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing…

BMO

Account specialist, High Value at Risk (HVAR)

YT, Canada
Yukon Territory, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery likelihood, and execute loss-mitigation strategies while protecting the Bank’s interests. Advises customers on payment options, manages complex collection interactions and transactions, and supports teams through reporting, coaching, process improvements, and collaboration with internal and external stakeholders.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Loss Mitigation
Customer Service
Sales
Negotiation
Communication
Collaboration
Analytical Problem Solving
Influencing
Relationship Management
Data Analysis
Reporting
Training and Coaching
Regulatory Compliance
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Recovery
Credit Collection Disputes
Customer Service
Sales
Relationship Management
Vendor Management
Quality Audits
Credit Qualifications
Regulatory Compliance
Risk Management Framework
Data Analysis
Reports and Dashboards
Process Improvement
Training and Coaching
Negotiation
Stakeholder Collaboration
Confidentiality
Financial Services

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