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Added 2 mins ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…of Sun Life, we are aligned with one of the world’s leading financial services companies, and benefit from the stability and strength of that…
Added 17 mins ago
E
Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
Reporting to the Operations Manager, the Scheduling and Attendance Coordinator is responsible for maintaining work schedules, tracking time and attendance for all scheduled employees at a…
Added 1 hour ago
T
Contact Center Rep IV, TD Insurance General Insurance
TD
Saint John, NB
- Full-time
Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs
Added 1 hour ago
L
Senior Manager, Portfolio Governance & Delivery (IT Capital Projects)
Liberty
Oakville, ON
- $120,000 to $170,000 CAD / year
- Full-time
Oversee budget planning, cost control, and financial forecasting for IT programs and projects, ensuring fiscal responsibility and alignment with financial objectives
Added 1 hour ago
Senior Manager, Portfolio Governance & Delivery
Liberty Utilities
Oakville, ON
Oversee budget planning, cost control, and financial forecasting for IT programs and projects, ensuring fiscal responsibility and alignment with financial objectives
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 2 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 2 hours ago
T
Personal Banking Associate (Full time)- Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate…
Added 2 hours ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 2 hours ago
Accounting and Finance Administrator
SSP
Kelowna, BC
The Shared Services Specialist is a dual-matrix position that will provide support in finance, accounting and human resources administrative functions within an airport setting. This is an…
Added 2 hours ago
S
DCN Project Cost and Risk Manager
SLB
Calgary, AB
- Full-time
SLB is seeking an experienced Project Cost and Risk Manager to support the successful delivery of hyperscale data center projects. This role is responsible for leading project cost control…
Added 2 hours ago
ZA
Experienced Financial Services Manager - Alta Nissan Richmond Hill - 26342
Zanchin Automotive Group
Richmond Hill, ON
- Full-time
…accomplishment, is looking for an experienced and enthusiastic FINANCIAL SERVICES MANAGER to join the Team. This posting is for an existing…
Added 2 hours ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
We're looking for a Senior Manager of Financial Planning & Analysis (FP&A) to lead Finance support for EA's Information Technology (EAIT) and Security organizations. You'll partner with our…
Added 2 hours ago
GC
Office Administrator
Game Companies
Toronto, ON
- Full-time
Collaborate with the site manager and Operations Coordinator to liaise with accounting, legal, and management teams in China for budget control, expenditure monitoring, processing…
Added 2 hours ago
J
Risk Manager
Jacobs
Calgary, AB
- $130,000 to $160,000 CAD / year
- Full-time
We're seeking a talented Risk Manager to join our growing, dynamic team in Toronto. We'll lean on you for demonstrated strong teamwork skills, communication skills, quality discipline,…
Added 2 hours ago
I
Senior Product Manager, Connected Accounts Platform
Intuit
Toronto, ON
- Full-time
We are seeking a Senior Product Manager to drive roadmap for shared financial connections within Intuit's Consumer Group (CG). In this role, you will own the Connected Account Platform…
Added 2 hours ago
DU
Accounts Payable Clerk
Dalhousie University
Halifax, NS
- Full-time
Dalhousie Financial Services strives to provide the highest quality financial services and information to ensure the effective stewardship of University assets to the benefit of students…
Added 2 hours ago
CG
Manager, Model Risk Validation
Canada Guaranty
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
The Manager, Model Risk Validation combines independent model validation, risk oversight, and hands-on governance responsibilities. The successful candidate will apply strong quantitative…
Added 2 hours ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 2 hours ago
CL
Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
Experience within financial services, insurance, or other highly regulated industries.
Added 2 hours ago
A
Billing and Collections Specialist
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Working alongside a supportive, hands-on leader and collaborative accounting team, you'll bring accuracy, consistency, and fresh thinking to billing and collections. Whether your experience…
Added 2 hours ago
PC
Relationship Manager (On Site)
Prospera Credit Union
Maple Ridge, BC
- Full-time
The Relationship Manager (RM) uncovers member needs and supports advisory and sales results while delivering thoughtful, holistic financial advice. This role is responsible for proactively…
Added 2 hours ago
MI
Dual Senior Manager-Revenue Management
Marriott International
Calgary, AB
- Full-time
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the…

BMO

Account specialist, High Value at Risk (HVAR)

BC, Canada
British Columbia, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Provides customer service and escalated account support, analyzes collection data, prepares reports, and collaborates with internal teams to improve collections processes and outcomes.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Negotiation
Customer Service
Payment Strategy Advice
Loss Mitigation
Account Analysis
Data Analysis
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Relationship Management
Reporting and Dashboards
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
BMO Products and Services

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Work requirements

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