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Added 14 mins ago
HR
Mechanical Room Mechanic
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…operational needs). Labour Group: NOWUReporting Relationship: Manager, Maintenance and EngineerHourly Rate:…
Added 14 mins ago
D
Manager, Business Development
Docebo
Remote, Canada
- $137,800 to $183,700 CAD / year
- Full-time
- Remote
…platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work…
Added 14 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 14 mins ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 14 mins ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 28 mins ago
BG
Supervisor - Service Department - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 28 mins ago
WC
(CAN) OMNI Department Manager
Walmart Canada
Port Elgin, ON
- Full-time
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 28 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.
Added 28 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 28 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 28 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 28 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
Summary: This position, under specific direction from the site manager or his/her designee, performs unsupervised field maintenance, troubleshooting, and repairs on one or more types of…
Added 28 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
…quality of operational maintenance activities, accommodating training needs, as well as assisting Site Manager in overseeing activities performed by contractors and…
Added 28 mins ago
FH
Assistant Grounds and Equipment Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Fairmont Hotel seeks an Assistant Grounds and Equipment Manager to support in overseeing grounds maintenance, landscaping, and equipment management. Responsibilities include supervising…
Added 28 mins ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 28 mins ago
N(
Maintenance Repair Worker Lead Hand
NBCC (New Brunswick Community College)
Woodstock, NB
- $58,656 CAD / year
- Full-time
Recommend any training needs of staff to the Facilities Manager when needed.
Added 28 mins ago
N(
Manager, Applied Research Services
NBCC (New Brunswick Community College)
Fredericton, NB
- $79,716 to $106,054 CAD / year
- Full-time
As part of the College Office of Research Enterprise (CORE) and reporting to the CORE's Director, the Manager of Applied Research Services is responsible for advancing research at NBCC by…
Added 28 mins ago
HA
QC Packaging Technician- Afternoon Shift
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
…and personal care products. Under the direction of the QC/QA Manager or a qualified designate, the incumbent verifies conformance to approved specifications, drawings, standards, test…
Added 28 mins ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensure professional service while researching and resolving Client and Investment Manager inquiries in order to maintain effective working relationships both internally and externally.
Added 28 mins ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
Minimum of 10 years of experience as a Technical Manager, Engineering Manager, or in a similar role within complex construction projects.
Added 28 mins ago
AI
Sr. Project Coordinator
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
…follow-ups, and Steering Committee reporting. This frees the Project Manager to focus on the critical path, key decisions and priority…
Added 28 mins ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
What would you do as our Bilingual Customer Account Manager?
Added 28 mins ago
CM
Senior Specialist, Custody Services
CIBC Mellon
Toronto, ON
- Full-time
Perform daily critical control functions by validating client and investment manager authorized signatures, verify security transactions, authorize cash transactions, research all…
Added 28 mins ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
Webuild is seeking a Proposal Manager for its Toronto branch. The successful candidate will be responsible for managing the preparation, coordination, and submission of proposals for…
Added 28 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…

BMO

Account specialist, High Value at Risk (HVAR)

BC, Canada
British Columbia, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 1, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Provides customer service and escalated account support, analyzes collection data, prepares reports, and collaborates with internal teams to improve collections processes and outcomes.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Negotiation
Customer Service
Payment Strategy Advice
Loss Mitigation
Account Analysis
Data Analysis
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Relationship Management
Reporting and Dashboards
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
BMO Products and Services

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