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Added 1 min ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
Location: Remote within Canada, ideally in the Greater Toronto Area, Kitchener-Waterloo, or Vancouver, British Columbia, to support occasional in-person collaboration.
Added 16 mins ago
AH
Senior Advisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…high-impact, & often sensitive workplace matters. Reporting to the Manager, you'll help develop & advance programs, & practices that support PHS. Your work will include: Partnering with…
Added 16 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Unit Manager of the Firefighters’ Burns Treatment Unit at the University of Alberta Hospital, the Licensed Practical Nurse (LPN) provides site inpatient burn dressing…
Added 16 mins ago
AH
Health Care Aide - Mackenzie Place Type A Continuing Care Home
Alberta Health Services
Grande Prairie, AB
- Part-time
…expertise to provide care and oversight. Reporting to the Care Manager, you will work under the supervision of a regulated health professional while delivering healthcare services. You will…
Added 16 mins ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Transition Company: Health Shared Services Classification: Senior Project Manager Union: Exempt Unit and Program: Clinical Operations Informatics Office Primary Location: Aberhart Centre…
Added 16 mins ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…reception, and secretarial support to the CTU Medical Director, CTU Manager, and CTU Associate Manager. As a key point of contact for the unit, you will facilitate effective communication…
Added 16 mins ago
AH
Registered Psychiatric Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…the successful candidate will report directly to the CCPCS Manager. The incumbent will work with other clinical teams (e.g., NP, SW), Contracted Service Providers (CSP), and the team’s…
Added 16 mins ago
AH
Health Care Aide - Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…Regularized Relief Team for Type A and B Continuing Care Home Primary Location: Grande Prairie QE II Hsp/Mac Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.80 Posting…
Added 16 mins ago
AH
Health Care Aide, Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…Relief Team for Type A and Type B Continuing Care Home Primary Location: Grande Prairie QE II Hsp/Mac Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.80 Posting End…
Added 16 mins ago
AH
Therapy Assistant
Alberta Health Services
Grande Prairie, AB
- Full-time
…share the opportunities and discuss your areas of interest. Our manager’s phone number is 780 538 7360. Along with a variety of career development opportunities, we offer a competitive rate…
Added 16 mins ago
AH
Health Care Aide - Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…Regularized Relief Team Type A and B Continuing Care Home Primary Location: Grande Prairie QE II Hsp/Mac Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.80 Posting End…
Added 16 mins ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Part-time
Reporting to the Women’s Health Patient Care Manager, the Administrative Support V provides comprehensive scheduling and administrative support to the Women’s, Children’s, and Respiratory…
Added 16 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Three Hills, AB
- Temporary
As a Licensed Practical Nurse, you will report to the Site Manager at the Three Hills Health Centre. You will work in a fast-paced environment in Acute Care, Emergency Department and Labour…
Added 16 mins ago
AH
Occupational Therapist I
Alberta Health Services
Didsbury, AB
- Full-time
…into service authorization. Reporting to the designated Care Manager within Home Care, the OT Case Manager-Interventionist works as a member of an inter-professional health care team;…
Added 16 mins ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit…
Added 16 mins ago
AH
Therapy Assistant
Alberta Health Services
Stettler, AB
- Full-time
…support of the Therapists, the Clinical Lead, the Allied Health Manager, and share work with another Therapy Assistant. Stettler is located in the “Heart of Alberta”, just 179km southeast…
Added 16 mins ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit…
Added 16 mins ago
AH
Service Worker I
Alberta Health Services
Rocky Mountain House, AB
- Temporary
…Kidney Care - North Rocky Mountain House Hemodialysis Primary Location: Rocky Mountain House HC Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.62 Posting End Date:…
Added 16 mins ago
AH
Registered Nurse
Alberta Health Services
Rocky Mountain House, AB
- Temporary
Classification: Registered Nurse Union: United Nurses of Alberta Unit and Program: Acute Care, Emergency Primary Location: Rocky Mountain House HC Location Details: As Per Location…
Added 16 mins ago
AH
Cardiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…a casual, Cardiology Technologist I. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist is responsible for the performance of various cardiac…
Added 16 mins ago
AH
Diagnostic Sonographer I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Reporting to the Diagnostic Imaging Manager and supervisor, this position supports a safe and efficient patient and family centered care experience. This position is responsible for…
Added 16 mins ago
AH
Licensed Practical Nurse - Orthopaedic Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…across a wide range of acuity levels. Reporting to the Unit Manager, the Registered Orthopedic Technologist (ROT)/Licensed Practical Nurse (LPN) works as a key member of the Emergency…
Added 16 mins ago
AH
Nuclear Medicine Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Diagnostic Imaging Manager, the Multi Modality Supervisor is responsible for the day to day operations of Diagnostic Imaging services, providing operational leadership and…
Added 16 mins ago
AH
Cardiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…full-time, Cardiology Technologist I. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist is responsible for the performance of various cardiac…
Added 16 mins ago
AH
Licensed Practical Nurse - Orthopaedic Technician-Emergency Department
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…across a wide range of acuity levels. Reporting to the Unit Manager, the Registered Orthopedic Technologist (ROT)/Licensed Practical Nurse (LPN) works as a key member of the Emergency…

BMO

Account specialist, High Value at Risk (HVAR)

Quebec, QC, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 2, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery prospects, and execute loss-mitigation strategies. Advises customers on payment options, manages complex collection interactions, and supports process improvement, reporting, training, and collaboration across internal and external teams.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influencing
Data Analysis
Reporting
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Analysis
Data Analysis
Reports
Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
BMO Products and Services

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