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Added 1 min ago
Storesperson
Southlake Health Community
Newmarket, ON · Southlake Health
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that…
Added 1 min ago
Laboratory Technician - Pathology
Southlake Health Community
Newmarket, ON · Southlake Health
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that…
Added 1 min ago
Radio Traffic Coordinator- 6 Month Contract
Rogers Communications
Vancouver, BC
The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
Added 1 min ago
SC
Financial Advisor - Fort Saskatchenwan
Servus Credit Union
Fort Saskatchewan, AB
- Full-time
We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful…
Added 1 min ago
WO
Registered Nurse - Cardiology
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
Demonstrated ability to work collaboratively as a member of an inter-professional team
Added 1 min ago
UH
Perioperative Services Attendant
University Health Network
Toronto, ON
- Contract
As a member of the Perioperative Services team, the Perioperative Room Attendant performs direct and indirect patient care functions, including:
Added 1 min ago
UH
Patient Flow Coordinator
University Health Network
Toronto, ON
- Full-time
As a member of the 15C/Autologous Transplant Unit, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up…
Added 1 min ago
UH
Registered Nurse - Inpatient Cardiology
University Health Network
Toronto, ON
- Part-time
As a member of the UHN and the Nursing Multi-disciplinary Team, the Registered Nurse practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements…
Added 1 min ago
UH
Registered Nurse
University Health Network
Toronto, ON
- Full-time
As a member of UHN and the Nursing Multi-Disciplinary Team in Emergency, the Registered Nurse practices in accordance with relevant legislation/standards, meeting the legal and ethical…
Added 1 min ago
UH
Registered Nurse - CICU
University Health Network
Toronto, ON
- Full-time
As a member of the Coronary Intensive Care Unit (CICU) team, the Registered Nurse will practice in accordance with relevant legislation/standards, meeting the legal and ethical requirements…
Added 1 min ago
UH
Registered Nurse - Hemodialysis
University Health Network
Toronto, ON
- Part-time
As a member of UHN and the multi-disciplinary Team, the Registered Practical Nurse practices in accordance with relevant legislation/standards, the UHN Professional Practice Model and the…
Added 1 min ago
UH
Registered Nurse - Inpatient Cardiology
University Health Network
Toronto, ON
- Part-time
As a member of the UHN and the Nursing Multi-disciplinary Team, the Registered Nurse practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements…
Added 1 min ago
UH
Registered Nurse - Multi Organ Transplant
University Health Network
Toronto, ON
- Part-time
…Ontario, Canada and the international community. A talented team of physicians, surgeons, nurses and other allied health professionals makes UHN a leader in transplantation worldwide. With…
Added 1 min ago
UH
Physician Assistant (General Surgery, Acute Care Service)
University Health Network
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…Western sites, working within the General Surgery healthcare team of physicians, nurses, trainees and other allied health professionals (in accordance with the College of Physicians and…
Added 1 min ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Part-time
As a member of the interprofessional team, the Registered Practical Nurse practices in accordance with relevant legislation, professional standards, the UHN Professional Practice Model, and…
Added 1 min ago
UH
Personal Support Worker
University Health Network
Toronto, ON
- Full-time
The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the…
Added 1 min ago
CI
D'ingénieur(e) de projets (Project Engineer)
Celanese International Corporation
Boucherville, QC
- Full-time
…des grands projets (de l’évaluation budgétaire à la mise en service des installations). Elle dirigera des projets stratégiques visant l’amélioration de nos installations et le renforcement…
Added 16 mins ago
WO
Registered Nurse - Cardiology
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
Demonstrated ability to work collaboratively as a member of an inter-professional team
Added 16 mins ago
UR
Power HVAC Mechanic
United Rentals
Bolton, ON
- Full-time
As a Power HVAC Mechanic (Service Tech II) within the Power/HVAC division at United Rentals, you’ll use your skills to perform maintenance tasks as well as minor repairs on equipment in a…
Added 16 mins ago
Bottle Stop Clerk
Canad Inns
Winnipeg, MB
Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we…
Added 16 mins ago
T
AML Financial Crime Risk Investigator II - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 16 mins ago
T
Personal Banking Associate Trainee
TD
Whitby, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 16 mins ago
CD
Case Manager
CMHA Durham
Oshawa, ON
- Full-time
Participates as a member of a high-performance team managing an assigned caseload of mental health clients within the CHO program residences
Added 16 mins ago
TS
Part Time Store Associate View Royal - 32 hours
The Salvation Army Canada and Bermuda Territory
Victoria, BC · View Royal, BC
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 16 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…

BMO

Account specialist, High Value at Risk (HVAR)

Quebec, QC, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 2, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities, assess recovery prospects, and execute loss-mitigation strategies. Advises customers on payment options, manages complex collection interactions, and supports process improvement, reporting, training, and collaboration across internal and external teams.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influencing
Data Analysis
Reporting
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Analysis
Data Analysis
Reports
Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
BMO Products and Services

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