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Added 11 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 11 mins ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement/Supply Chain Finance & Revenue Manager
Turning Point Brands Canada
Laval, QC
- Full-time
Added 11 mins ago
Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
Partner with Product, Finance, Treasury, Business Intelligence and Data teams to source, transform and validate data required for analysis and reporting.
Added 11 mins ago
H(
Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
You will also serve as FP&A’s go-to resource for Power BI, analytics and automation. You will support and enhance existing reporting solutions, expand how the team uses technology for…
Added 11 mins ago
B
Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
Reporting to the MDS National Sales Manager, the successful candidate will be responsible for driving growth while also managing base business (including vascular access and vascular care…
Added 11 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
Reporting to the Regional Director, the Franchise Business Consultant (“FBC”) is responsible for all operational activities and sales results in the district. Key areas of focus will be…
Added 26 mins ago
C
Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
Audit Reporting - Where relevant, you will identify significant business control weaknesses, and objectively assess the severity and materiality of the issues and their potential impact in…
Added 26 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
Conducts independent analysis and assessment to resolve strategic issues.
Added 26 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing and our Product Distribution team is growing with it. This is a unique opportunity to be part of the team responsible for operating the analytical engine that optimizes…
Added 26 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…resolution, builds customer loyalty, supports self-service adoption and scales through skills-based routing, standardized processes, better data and targeted automation. The Manager will…
Added 26 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…resolution, builds customer loyalty, supports self-service adoption and scales through skills-based routing, standardized processes, better data and targeted automation. The Manager will…
Added 26 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…resolution, builds customer loyalty, supports self-service adoption and scales through skills-based routing, standardized processes, better data and targeted automation. The Manager will…
Added 26 mins ago
Engagement Analyst
Government of Alberta
AB
The Engagement Analyst provides research, analysis, coordination and project support for stakeholder engagement initiatives across the ministry. Reporting to the Manager, the position…
Added 26 mins ago
Maintenance Worker II - Maintenance and Operations
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Maintenance & Operations Assistant Manager, the Maintenance Worker II performs a variety of semi-skilled, and unskilled tasks related to the upkeep of Nova Scotia Health…
Added 27 mins ago
Senior Manager Financial Reporting
Rogers Communications
Toronto, ON
Reporting into the Director, Internal Reporting, the Senior Manager plays an important role in driving key stakeholder information within Rogers. This is a 12 month contract position.
Added 27 mins ago
DI
Financial Controller
DuroByte Inc.
Windsor, ON
- $100,000 to $130,000 CAD / year
- Full-time
Advanced Excel and financial data analysis skills.
Added 42 mins ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
As a key contributor within the Innovation group, you will work as part of a development team that designs and builds innovative products for data collection, analysis, control and…
Added 42 mins ago
A
Team Leader, Claims Services
Agricorp
Guelph, ON
- Full-time
As the Team Leader, Claims Services you will act as a hands-on functional and motivational leader to ensure that team members are empowered to provide claims support to the programs…
Added 42 mins ago
XS
Supply Chain Manager
Xona Space Systems
Montreal, QC
- Full-time
We are seeking a highly motivated and entrepreneurial Supply Chain Manager to establish and lead the supply chain function at our Montreal facility while coordinating with the head office…
Added 42 mins ago
L
Sourcing Operations Analyst
Lime
Remote, Canada
- $57,000 to $69,000 CAD / year
- Full-time
- Remote
Lime is hiring a Sourcing Operations Analyst to join our Indirect Strategic Sourcing & Services team. Reporting to the Global Sourcing Services Manager, you will independently manage an…
Added 42 mins ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
Reporting to the National Sales Manager, the Territory Manager - Dermatology is responsible for achieving annual sales and business objectives within his/her geography. These objectives are…
Added 42 mins ago
UH
Project Manager
University Health Network
Toronto, ON
- Full-time
The PROJECT MANAGER (PM) is a key position in the Clinical Trials and Translation Unit (CTTU) within the Peter Munk Cardiac Centre (PMCC). CTTU provides centralized and standardized…
Added 42 mins ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 42 mins ago
AG
Senior Financial Accountant
ATCO Group
AB · Calgary, AB
- Full-time
We are seeking a Senior Accountant to join our Accounting & Finance team in Calgary. Reporting to the Manager, Financial Reporting, this role is responsible for the consolidation, financial…
Added 56 mins ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
Gathers and formats data into regular and ad-hoc reports, and dashboards.

BMO

Account specialist, High Value at Risk (HVAR)

SK, Canada
Saskatchewan, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching and process improvements, and analyzes account data to inform recommendations and reporting.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influence
Data Analysis
Reporting
Loss Mitigation
Relationship Management
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Coaching
Training
Process Improvement
Stakeholder Collaboration
BMO Products and Services

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