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Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Richmond, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 17 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 17 mins ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
Reports To: Dylan Monsinger, Associate Manager, Business Development
Added 17 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 17 mins ago
N
Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
…print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value,…
Added 17 mins ago
N
Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
…print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value,…
Added 17 mins ago
R
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 17 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Belleville, ON
- Part-time
…our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…
Added 17 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Guelph, ON
- Full-time
Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional…
Added 17 mins ago
B
Personal Banker
BMO
Mississauga, ON
- Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 18 mins ago
C
Technical Sales Manager - Wood Architectural Solutions
CertainTeed
Mississauga, ON
- Full-time
…Canada and the United States. You will collaborate closely with Sales, Preconstruction, Engineering, Estimating, Design, Product Management, Research and Development, Manufacturing,…
Added 18 mins ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
…construction/construction management (EPFC/CM) sized (as defined by the Business Line) or services project or on an assigned segment of a larger project, including coordination of design,…
Added 18 mins ago
D
Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
Sales and business development: Participate in business development activities, manage pursuit workstreams, contribute to proposals and presentations, and support the development of…
Added 32 mins ago
RB
Senior Relationship Manager, Retail Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Three to five years of experience in account management, business development or sales, with a proven track record of success.
Added 32 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Regina, SK
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 32 mins ago
GD
GARAGE - Team Leader FT - Masonville Place
Groupe Dynamite, Inc Garage
London, ON
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 47 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Ucluelet, BC
…our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're…
Added 47 mins ago
Manager, Partner Engagement
Human Resources
Toronto, ON
The Manager of Partner Engagement is responsible for managing the day-to-day relationship of an identified set of partners within our smart TV ecosystem, the successful candidate will need…
Added 47 mins ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
Added 48 mins ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Experience leading the business development and sales capture process with extensive leadership contacts
Added 48 mins ago
PF
Assistant Manager
Planet Fitness
Edmonton, AB
- Full-time
…Evenings and Weekends, Job Category: Customer Service, Assistant…
Added 48 mins ago
R
Investment Advisor
RBC
Toronto, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 48 mins ago
CF
General Manager
Crunch Fitness Canada
Guelph, ON
- $55,000 to $60,000 CAD / year
- Full-time
The General Manager plays a critical role in ensuring the seamless operations of our gym, aiming to deliver an exceptional member experience within a positive environment while ensuring…
Added 48 mins ago
R
Senior Relationship Manager, Retail Financial Services- EN
RBC
Montreal, QC
- Full-time
Three to five years of experience in account management, business development or sales, with a proven track record of success.
Added 48 mins ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.

BMO

Account specialist, High Value at Risk (HVAR)

SK, Canada
Saskatchewan, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching and process improvements, and analyzes account data to inform recommendations and reporting.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influence
Data Analysis
Reporting
Loss Mitigation
Relationship Management
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Coaching
Training
Process Improvement
Stakeholder Collaboration
BMO Products and Services

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