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Added 12 mins ago
Field Sales Representative - Process Analytics
Mettler Toledo
Calgary, AB · BC · MB · SK
A commitment to extraordinary service on our state-of-the-art equipment
Added 12 mins ago
RC
Candidate Eligibility Coordinator
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Ability to work independently or as a member of a team.
Added 12 mins ago
AR
Housekeeper
Atria Retirement Canada - Mulberry Estates
Moose Jaw, SK · SK-Moose Jaw
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 12 mins ago
UH
Registered Dietitian
University Health Network
Toronto, ON
- Part-time
Working under the direction of the Operational Manager and in collaboration with other members of the interdisciplinary team, this Casual Registered Dietitian position will support all…
Added 12 mins ago
FS
Team Member - Firehouse Subs Bedford NS
Firehouse Subs - NB, PEI, NS
Bedford, NS
- $17.5 CAD / hour
- Full-time
Our Team Members are critical to the daily success of the restaurant. Part of our mission is to serve hearty and flavourful food, and it has to be done right! As a restaurant team member,…
Added 27 mins ago
PH
General Duty Nurse, BC Children’s Mental Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
…accordance with operational policy and standards specific to the service area. Collaborates with other members of the health care team to evaluate patient…
Added 27 mins ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Kelowna, BC
- Full-time
Functions as a member of the larger Hospitals & Communities Integrated Services (HCIS) or Tertiary Mental Health Services multi-disciplinary care team
Added 27 mins ago
C
Director, Facilities Operations and Maintenance – Permanent Full-Time
CHEO
Ottawa, ON
- $75.67 to $89.19 CAD / hour
- Full-time
…provides leadership and direction to CHEO’s facilities operations team, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement. As a…
Added 27 mins ago
Team Lead-Retail
Roots
Dartmouth, NS
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 27 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Mississauga, ON
- Part-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 27 mins ago
CO
Job ID #32283: Public Health Nurse
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 27 mins ago
CO
Job ID #32303: Public Health Nurse
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 27 mins ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
As a member of the IT Management Team, the Manager anticipates operational and capacity needs, translates corporate priorities into clear infrastructure and modernization plans, strengthens…
Added 42 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 42 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Saint John, NB
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 42 mins ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 42 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 42 mins ago
PC
Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
Partner with Retail Services, Member Experience and other departments to align financial advice with PCU’s service standards, member journeys and organizational priorities.
Added 42 mins ago
T
Customer Experience Associate - Greater Toronto Area
TD
Ajax, ON · Markham, ON · Pickering, ON · Richmond Hill, ON · Stouffville, ON · Toronto, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 42 mins ago
T
Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 57 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…conjunction with an interdisciplinary and Unit based treatment team or supervisor. The Direct Care Nurse interprets and applies methods, techniques and procedures to address the needs of…
Added 57 mins ago
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…organizational policies. Works with patients/clients/families and the team to minimize variances from the standardized elements of care and length of stay as described in the clinical…
Added 57 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…conjunction with an interdisciplinary and Unit based treatment team or supervisor. The Direct Care Nurse interprets and applies methods, techniques and procedures to address the needs of…
Added 57 mins ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
We are seeking a Family Practitioner (FP) for the Forensic Assertive Community Treatment team (FACT). FACT is a newly established service delivery model intended for clients with enhanced…
Added 57 mins ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
Attends and/or leads clinical/case conferences as a member of an interdisciplinary team for client reviews, admissions, and discharges as per program requirements by methods such as…

BMO

Account specialist, High Value at Risk (HVAR)

SK, Canada
Saskatchewan, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching and process improvements, and analyzes account data to inform recommendations and reporting.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influence
Data Analysis
Reporting
Loss Mitigation
Relationship Management
Regulatory Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Coaching
Training
Process Improvement
Stakeholder Collaboration
BMO Products and Services

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