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Added 1 min ago
Ecommerce Specialist (B2B)
Brandt Group of Companies
Regina, SK
Full-time
…in our Regina, SK location. This position will report to the Manager of Portals within the Customer Experience Team and will assist in growing our online sales channels. In this role, you…
Added 1 min ago
Systems Administrator/Operations Support Specialist – Senior - RQ11514
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11514
Added 1 min ago
Systems Administrator/Operations Support Specialist – Senior - RQ11514
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11514
Added 1 min ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
…Power BI, data reporting, data integration, SQL, and enterprise application development. The ideal candidate will have hands-on experience developing, configuring, and extending Dynamics…
Added 1 min ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
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…Power BI, data reporting, data integration, SQL, and enterprise application development. The ideal candidate will have hands-on experience developing, configuring, and extending Dynamics…
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2627-139 (b) - Campus Library Technician (TS8) - Strait Area Campus
Nova Scotia Community College - NSCC
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Temporary
Application deadline is 11:59pm, September 29, 2026
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Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10976
Added 1 min ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10976
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Manager of Financial Services – Open until filled
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Powell River, BC
Full-time
The City of Powell River is seeking a highly skilled, dedicated professional to join our team as the Manager of Financial Services. Reporting to the Senior Manager of Financial Services,…
Added 1 min ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
…Microsoft Azure, SQL Server, Azure DevOps, CI/CD, and enterprise application modernization. The ideal candidate will have extensive hands-on experience developing enterprise-grade…
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Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
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Internship
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Added 1 min ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
…Microsoft Azure, SQL Server, Azure DevOps, CI/CD, and enterprise application modernization. The ideal candidate will have extensive hands-on experience developing enterprise-grade…
Added 1 min ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
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Product Manager
CGI
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Full-time
Manage product backlogs, priorities, requirements, and delivery activities.
Added 16 mins ago
Leadhand - Construction & Forestry
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Application Support - Salesforce Manager
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Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational…
Added 30 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 30 mins ago
Foreman/woman
JEN COL Construction
Lethbridge, AB
Full-time
Work with Equipment Manager to develop a scheduling system to coordinate, track and provide trucking for delivery of materials to jobsites and manage resources in and out of the yard
Added 30 mins ago
Parts Counter Sales Representative
Manufacturing Job Site
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Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service, overall organizational promotion, and stocking duties.
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Foreman/woman
JEN COL Construction
Acheson, AB
Full-time
Work with Equipment Manager to develop a scheduling system to coordinate, track and provide trucking for delivery of materials to jobsites and manage resources in and out of the yard
Added 30 mins ago
Field Coordinator Co-Op / Internship | January 2027
Turner Construction | Canada
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Assist with project start-up activities and provide support to Project Engineer, Project Superintendent, and/or Project Manager.
Added 46 mins ago
Manager II, IT Business Operations
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…decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
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Clinical Manager – 37.5 hours/week – Permanent
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We are currently seeking a permanent, full-time Clinical Manager to support the expanding needs of the organization and to ensure consistency in service delivery.
Added 1 hour ago
Account specialist, High Value at Risk (HVAR)
BMO
NS · Nova Scotia, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
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Recruiter- 12 Month Contract,
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BMO

Account specialist, High Value at Risk (HVAR)

SK, Canada
Saskatchewan, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by developing payment strategies and executing loss mitigation procedures to minimize financial losses. They also provide expert customer service, maintain long-term client relationships, and support internal teams through coaching and data reporting.

Requirements

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Strong knowledge of consumer collections laws, credit products, and analytical skills are required for this role.

Skills

Collections
Customer service
Negotiation
Risk management
Data analysis
Relationship management
Credit collection
Loss mitigation
Reporting
Coaching
Training
Vendor management
Problem solving
Communication
Financial analysis
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
High Value at Risk
Loss Mitigation
Credit Management
Risk Management Framework
Financial Services
Account Management
Data Analysis
Reporting
Dashboards
Vendor Management
Regulatory Environment
Loan Modification
Liquidation
Negotiation
Compliance
BMO Financial Group
Strategic Initiatives
Quality Audits

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