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Added 15 mins ago
Analyst Solutions (Appian Developer)
Independent Electricity System Operator
Canada
This is a unionized position that falls within the Business Solutions Division in the Information and Technology Business Unit.
Added 45 mins ago
Environmental Data & Digital Integration Specialist
AECOM
Burnaby, BC
$74,000 to $105,000 CAD / year
Full-time
AECOM is seeking a highly motivated Environmental Data & Digital Integration Specialist to support project delivery and advance digital and technology adoption across AECOM’s Environmental…
Added 58 mins ago
Business Operations And Systems Specialist
Mayfair Health Partners
ON · Ontario, Canada
Part-time
Role Description The Business Operations and Systems Specialist is a part-time, on-site role based in Ontario, Canada. This position supports day-to-day business operations, including…
Added 1 hour ago
Bilingual Special Handling Investigator
TransUnion
Burlington, ON
Full-time
…and complaints such as; Customer Service, Membership Support, Data Acquisitions, Legal and Compliance departments. Externally, they will liaise with Financial Institutions, Provincial and…
Added 1 hour ago
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…Site Reliability Engineer / Release Management & Automation Specialist. This role provides critical support for a strategic enterprise release orchestration platform and delivery operations…
Added 1 hour ago
Senior Research Associate, MAP Homeless Research
St. Michael's Hospital
Toronto, ON
Part-time
MAP Centre for Urban Health Solutions is seeking a permanent part-time (0.6 FTE) Senior Research Associate to support the adaptation, implementation, and evaluation of Housing First…
Added 1 hour ago
Portfolio Key Account Partner, Ontario
Jazz Pharmaceuticals
Mississauga, ON
Full-time
…including Integrated Care System (ICS) considerations. It leverages analytics, KPIs, CRM data, and digital tools to inform decisions, adapt plans, and deliver impactful, personalised…
Added 1 hour ago
GAIN - Finance Business Partner
This is Gain Ltd
Remote, Canada
Full-time · Remote
…brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful…
Added 1 hour ago
Specialist, Digital Experience
Canadian Blood Services
Ottawa, ON · Toronto, ON
Canadian Blood Services is looking for a Regular full-time Specialist, Digital Experience to join our dynamic Integrated Marketing team.
Added 1 hour ago
Sustainability Reporting Specialist
University of Victoria
Victoria, BC
Full-time
Reporting to the Senior Manager, Climate and Sustainability, the Sustainability Reporting Specialist leads and provides mentorship for institutional greenhouse gas (GHG) accounting and…
Added 1 hour ago
Finance Automation Specialist
Shannex Incorporated
Halifax, NS
Full-time
…Automation, you will play a key role in modernizing how Finance uses data, reporting, and automation to support decision-making across the organization. Working at the intersection of…
Added 1 hour ago
Senior Business Specialist IT
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Contract
Provide reporting to the Manager IT Project Delivery & Business Analysis, the Senior Business Specialist, Information Technology is responsible for finding efficiencies and improvements in…
Added 1 hour ago
GenAI Tester
Iris Software Inc.
Toronto, ON
Contract
GenAI test specialist to bring deep expertise in testing LLM-powered features. You'll own how we evaluate AI quality, working within the existing test frameworks and CI/CD pipelines rather…
Added 2 hours ago
Capital Project Risk Management Specialist
Infrastructure Ontario
Toronto, ON
…the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its…
Added 2 hours ago
Soil Health Specialist
Ontario Soil and Crop Improvement Association
Guelph, ON
Full-time · Temporary
The Soil Health Specialist is responsible for providing scientific and technical leadership in the collection, management, analysis, interpretation, and communication of soil health data…
Added 2 hours ago
Payroll and HR Coordinator (Contract)
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
Full-time
Perform HR analytics, metrics, reporting, and data analysis.
Added 2 hours ago
HR Change Specialist
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Full-time
The HR Onboarding & Change Specialist is an operational role focused on leading
Added 3 hours ago
Senior Pricing Analyst
EStaffSearch
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
…reviews and pricing initiatives by analyzing financial and matter data, developing pricing models reporting, and providing recommendations that support informed…
Added 4 hours ago
Bilingual Client Success & Systems Specialist
Aramark Canada
Mississauga, ON
Full-time
…tools? We're looking for a Bilingual Client Success & Systems Specialist to join our team and play a key role in supporting clients, driving user adoption, and ensuring an exceptional…
Added 4 hours ago
Specialist Data Integration Data Analytics, Reporting & Evaluation
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Decision Support Consultant, Information Integration, the Data Integration Specialist provides integrated healthcare data analysis and interpretation to senior leadership,…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 6 hours ago
Danish Speech & Audio AI Specialist
TELUS Digital AI Data Solutions
Canada
Part-time
As a Danish Speech & Audio AI Specialist in our Global AI Community, you evaluate and validate speech AI systems - ensuring machine-generated voices sound natural, speech recognition…
Added 9 hours ago
GIS Specialist
Government of Alberta
AB
…operational and policy business needs into practical interactive GIS solutions. Beyond delivering applications, you will proactively build relationships with internal clients, explore…
Added 9 hours ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
A bachelor’s degree in business administration, public administration, communications, data analytics or another related discipline, or an equivalent combination of education and experience.
Added 9 hours ago
Data Platform Specialist
Make-A-Wish Canada
Toronto, ON
Full-time
We are looking for a Data Platform Specialist to join our team at Make-A-Wish Canada. Reporting to the Director, Data Analytics & Insights, you will build and maintain the trusted data…

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by developing payment strategies and executing loss mitigation processes. They provide exceptional customer service while collaborating with internal stakeholders to maximize recovery and safeguard the bank's interests.

Requirements

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Proficiency in consumer collections laws, credit knowledge, and strong analytical and communication skills are required.

Skills

Collections
Risk management
Customer service
Negotiation
Data analysis
Relationship management
Loss mitigation
Financial reporting
Credit analysis
Vendor management
Coaching
Training
Problem solving
Communication
Interpersonal skills
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Account Specialist
Collections
High Value at Risk
Loss Mitigation
Credit Collection
Risk Management Framework
Financial Services
Customer Service
Relationship Management
Data Analysis
Reporting
Dashboards
Vendor Management
Negotiation
Regulatory Environment
Consumer Collections
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Strategic Initiatives
Performance-based Incentives
Compliance
Banking
Credit Knowledge

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