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Added 6 mins ago
DD
Ability Management Specialist
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Reporting to the Supervisor of Member Wellness, Engagement, and Support, the Ability Management Specialist is responsible for coordinating complex ability management, workplace…
Added 6 mins ago
IR
BD & Marketing Specialist
Impact Recruitment
Vancouver, BC
- Full-time
We’ve partnered with one of Canada’s largest full-service law firms to hire a BD & Marketing Specialist for their Vancouver office. You’ll work directly with the Director of Regional…
Added 35 mins ago
CO
Environmental Compliance Specialist
City of Calgary
Calgary, AB
- $48.54 to $64.88 CAD / hour
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 1 hour ago
CS
Clinical Exercise Physiologist
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Victoria, BC
- Full-time
…Ontario and expanding across the country. Our core team includes Specialist Physicians, Family Doctors, Nurse Practitioners, Allied Health Professionals, and Health Coaches. We are…
Added 1 hour ago
JP
Maintenance Technical Specialist, Equipment and Documentation
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job Title: Maintenance Technical Specialist, Equipment and Documentation
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where…
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
Are you passionate about delivering exceptional customer service in a fast-paced logistics environment? Join Kuehne+Nagel as a Customer Care Representative, Sea Logistics Import, where…
Added 3 hours ago
NB
Senior Clerk
National Bank of Canada
Montreal, QC
- Temporary
A career as a Senior Clerk or Senior Clerk in the Transaction Operations – Commercial team at National Bank means serving as an Operational Support Specialist.
Added 3 hours ago
NB
Senior Cybersecurity Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Cybersecurity Advisor on the GP/MC Cybersecurity Advisory team at National Bank means acting as a specialist in risk management, application security and cloud…
Added 3 hours ago
I
Sales Specialist
iDoMeta
Quebec, QC
- Full-time
Role Description This full-time Sales Specialist role is a hybrid position based in Quebec, Canada, with a mix of on-site work and work-from-home flexibility. The Sales Specialist will…
Added 7 hours ago
EC
Event Experience and Design Specialist - Banff - Part Time
Encore Canada
Banff, AB
- Part-time
2-3 days in office at the Banff location in a hybrid model, ability to work at events onsite 1-2 times a week
Added 7 hours ago
AA
Ingénierie en Chef - Systèmes avion (train d'atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 7 hours ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
The Business Intelligence Specialist plays a key role in supporting data-driven decision-making across the Marketing & Sales organization. This position is responsible for transforming data…
Added 7 hours ago
WA
Full-Time Call Center Specialist - In Office
We An-Ser
Regina, SK
- $17 CAD / hour
- Full-time
…who enjoy helping others and delivering outstanding customer service. As a Call Center Specialist, you will be the welcoming voice behind the businesses we support, making a positive…
Added 7 hours ago
UO
Intermediate Specialist, Academic Advising
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Bachelor’s degree in education or a related field
Added 8 hours ago
Behavioural Support Worker
Health Sciences North
Sudbury, ON
Minimum of a Diploma in a relevant field (e.g., Behavioural Sciences, Social Service Work, Personal Support Work, Developmental Services, Mental Health, or Recreation), from an accredited…
Added 8 hours ago
Clinical Behaviour Response Specialist
Health Sciences North
Sudbury, ON
Integrate and link services and foster effective working relationships across the continuum of service delivery.
Added 8 hours ago
Clinical Behaviour Response Specialist
Health Sciences North
Sudbury, ON
Integrate and link services and foster effective working relationships across the continuum of service delivery.
Added 8 hours ago
Behavioural Support Worker
Health Sciences North
Sudbury, ON
Minimum of a Diploma in a relevant field (e.g., Behavioural Sciences, Social Service Work, Personal Support Work, Developmental Services, Mental Health, or Recreation), from an accredited…
Added 10 hours ago
HO
AI Governance Specialist
Hydro One
Toronto, ON
- $80 to $95 CAD / hour
- Contract
The AI Governance Specialist ensures that all AI models and related data assets comply with the organization's Enterprise AI Policy, Responsible AI principles, and regulatory obligations…
Added 10 hours ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Help turn business needs into the goods and services that keep ATCO moving. As a Procurement Specialist, you’ll be a primary point of contact for procurement needs, guiding purchases from…
Added 10 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Coordinate benefit review projects with the involved parties (i.e. client local office and HQ, Mercer international consultant, local Mercer specialist, etc.)
Added 12 hours ago
EC
Sales And Marketing Specialist
ENGUR CONSTRUCTION
Ottawa, ON
- Part-time
Role Description This part-time hybrid Sales and Marketing Specialist role is based in Ottawa, ON, with a mix of on-site work and flexible work-from-home arrangements. The specialist will…
Added 12 hours ago
Sourcing Specialist
GoodMorning
Burnaby, BC · Edmonton, AB
As a GoodMorning Sourcing Specialist, you will be responsible for identifying, evaluating, and securing vendors to meet the company's procurement needs, with a primary focus on sourcing new…
Added 13 hours ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
…customer-centric marketing programs. The Integrated Marketing Specialist will primarily support execution of the Industrial Segments marketing plan, with a focus on Mining, Minerals and…

Closed listing

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Closing date: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by developing payment strategies and executing loss mitigation processes. They provide exceptional customer service while collaborating with internal stakeholders to maximize recovery and safeguard the bank's interests.

Requirements

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Proficiency in consumer collections laws, credit knowledge, and strong analytical and communication skills are required.

Skills

Collections
Risk management
Customer service
Negotiation
Data analysis
Relationship management
Loss mitigation
Financial reporting
Credit analysis
Vendor management
Coaching
Training
Problem solving
Communication
Interpersonal skills
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Account Specialist
Collections
High Value at Risk
Loss Mitigation
Credit Collection
Risk Management Framework
Financial Services
Customer Service
Relationship Management
Data Analysis
Reporting
Dashboards
Vendor Management
Negotiation
Regulatory Environment
Consumer Collections
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Strategic Initiatives
Performance-based Incentives
Compliance
Banking
Credit Knowledge

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Jobs in Canada