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Added 9 mins ago
Senior Manager, Major Gifts
Parkinson Canada
Remote, Canada
$95,000 to $105,000 CAD / year
Full-time · Remote
The Senior Manager, Major Gifts develops and manages relationships with individuals who can make significant philanthropic investments in Parkinson Canada. The role builds a portfolio of…
Added 24 mins ago
On-site Electrician Foreman
Merit for Jobs
Brockville, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
Designated Master Electrician
Merit for Apprenticeship
Peterborough, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
On-site Electrician Foreman
Merit for Training
Brockville, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
Designated Master Electrician
Merit for Jobs
Peterborough, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
Designated Master Electrician
Merit for Training
Peterborough, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
On-site Electrician Foreman
Merit for Apprenticeship
Brockville, ON
Full-time
…across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality…
Added 24 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 39 mins ago
Human Resources Manager
Finning
Edmonton, AB
Full-time
Finning Canada is seeking a strategic and experienced Human Resources Manager to join our team in Edmonton. Reporting to the Director, Human Resources Services, this role serves as a…
Added 54 mins ago
restaurant manager
Rickys Group of Family-Style Restaurants
Leduc, AB
Full-time
Determine type of services to be offered and implement operational procedures
Added 1 hour ago
Workplace Ambassador
BGIS
Montreal, QC
Full-time
…will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy. In this role, you will be empowered to…
Added 1 hour ago
Manager, Administration - Property Management
FirstService Residential Canada
Vancouver, BC
Full-time
The Manager, Administration - Property Management, provides direction, supervision and training to a team of Property Administrators as well as operational support so that the Property…
Added 1 hour ago
Part-Time Manager
Claire's
Victoria, BC
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
Network and Systems Specialist
JENOPTIK AG
Barrie, ON
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 1 hour ago
Network and Systems Specialist
JENOPTIK AG
Barrie, ON
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 1 hour ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
…If you are a highly motivated and results-oriented Project Manager looking to join a growing organization, we encourage you to…
Added 1 hour ago
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Gagetown, NB
Full-time
…Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the Health Care Provider Contract, Calian employs health care professionals across…
Added 1 hour ago
Manager, Credit Operations
Highclere Capital
Vaughan, ON
Full-time
The Manager, Credit Operations will support the Director of Credit Operations in leading Highclere Capital's Credit & Underwriting Division. This individual will supervise a team of…
Added 1 hour ago
administrative manager
Derma Bright Clinic
Vancouver, BC
Full-time
Evaluate the operations of a department providing administrative services
Added 1 hour ago
Residential Field Technician
Intek Communications Inc.
Barrie, ON
Full-time
…Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals…
Added 1 hour ago
Reception Manager
THE PIG Hotel | B Corp
Willow Beach, ON
Internship
We are currently looking for a passionate and customer focused Reception Manager to lead our team of friendly Receptionists.
Added 1 hour ago
Wireless Sales Associate - 1111 Waterloo West
OSL Retail Services Inc
Kitchener, ON · Waterloo W, ON
Other
OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great have a hunger…
Added 1 hour ago
Power Systems Production Manager
Finning
Surrey, BC
Full-time
Finning Canada is seeking an experienced Power & Energy Production Manager to join our growing Electric Power Generation team in Surrey, BC. Reporting to the Manager, Project Management…
Added 1 hour ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 1 hour ago
Delivery Manager (Professional Services)
Resonaite
Toronto, ON
$115,000 to $120,000 CAD / year
Full-time
We are seeking a Delivery Manager to lead the successful delivery of client technology initiatives while providing day-to-day leadership to a highly skilled technical team.

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by developing payment strategies and executing loss mitigation processes. They provide exceptional customer service while collaborating with internal stakeholders to maximize recovery and safeguard the bank's interests.

Requirements

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Proficiency in consumer collections laws, credit knowledge, and strong analytical and communication skills are required.

Skills

Collections
Risk management
Customer service
Negotiation
Data analysis
Relationship management
Loss mitigation
Financial reporting
Credit analysis
Vendor management
Coaching
Training
Problem solving
Communication
Interpersonal skills
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Account Specialist
Collections
High Value at Risk
Loss Mitigation
Credit Collection
Risk Management Framework
Financial Services
Customer Service
Relationship Management
Data Analysis
Reporting
Dashboards
Vendor Management
Negotiation
Regulatory Environment
Consumer Collections
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Strategic Initiatives
Performance-based Incentives
Compliance
Banking
Credit Knowledge

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