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Added 2 mins ago
Sr. Product Manager
Rivian
Vancouver, BC
Full-time
Rivian is looking for a Senior or Staff Product Manager to lead the evolution of our web experiences across the upper funnel - from discovery and consideration through configuration, lead…
Added 17 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
Supports the development and promotion of a business/group program.
Added 17 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
Supports the development and promotion of a business/group program.
Added 17 mins ago
Product Advisor - BMW Langley
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Langley (District), BC · Langley, British Columbia
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Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Employee Referral Program, Employer RRSP Matching
Added 32 mins ago
Senior Delivery Manager
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Toronto, ON
As a Senior Delivery Manager (Execution Lead), you will be accountable for the end-to-end delivery of one or more teams within a large-scale Agile program, acting as a Scrum Master and…
Added 32 mins ago
Associate Software Engineer
Infoblox
Burnaby, BC
…Asset Insights team, located in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will contribute to Infoblox Universal Asset Insights, which automates the discovery…
Added 32 mins ago
Software QA Engineer
Infoblox
Burnaby, BC
…Universal Asset Insights team in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will work on Infoblox Universal Asset Insights, which automates the discovery and…
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Baker (Part-Time) - Deer Park - Central Alberta Co-op
Co-op
Red Deer, AB
Part-time
At Central Alberta Co-op, our Leadership Development Program supports team members - whether new to the organization or growing within it - in building the skills, confidence, and…
Added 46 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
Supports the development and promotion of a business/group program.
Added 46 mins ago
Safety Coordinator
TROIKA
Kelowna, BC
Full-time
…most forward thinking, future focused land and real estate development companies, driving every aspect of community creation from land acquisition and construction to sales, marketing, and…
Added 46 mins ago
Chef Manager
Dexterra
Mississauga, ON
Contract
Under the general supervision of the District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location. This includes the planning, preparing, and/or…
Added 47 mins ago
Director, Advanced Planning (Tax and Estate Planning)
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Toronto, ON · ON · Sun Life Toronto One York
Full-time
Completion of the CICA In-depth Tax Program and the In-Depth Tax Issues for the Owner Manager Business course (considered an asset)
Added 47 mins ago
Store Manager -St. Laurent Shopping Centre
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Ottawa, ON
Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 47 mins ago
Senior Product Manager - Payments
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
We are currently seeking a Senior Product Manager to join our FinTech Team, focusing on payments. FinTech is a key area of investment for the company and a cornerstone of our future growth.…
Added 1 hour ago
Director, Technical Program Management
Seismic
Canada
Full-time
Product & Engineering Operations (P&E Ops) is a function at Seismic created to bring structure and speed to how our Product and Engineering organizations plan, build, and ship. We're the…
Added 1 hour ago
Software Engineer I - Co-op (Hub)
Planview Incorporated
Vancouver, BC
Software Engineer I Co-ops on the Hub team contribute to all aspects of the development lifecycle, including product features, cloud operations, release processes, and internal dev-ops…
Added 1 hour ago
Manager, Expansion
Jobber
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 hour ago
District Sales Manager - Moncton
Molson Coors
Moncton, NB
We are looking for a District Sales Manager (DSM) for New Brunswick/Prince Edward Island preferably based at the Moncton Brewery. The DSM will lead, manage, coordinate, ensure and check…
Added 1 hour ago
Manager, Expansion
Jobber
Kitchener, ON
Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 hour ago
Manager, Expansion
Jobber
Toronto, ON
Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 hour ago
Manager, Expansion
Jobber
AB · Edmonton, AB
Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 hour ago
Manager, Expansion
Jobber
Vancouver, BC
Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 hour ago
Compliance Manager, Regulatory Complaints - 6 Month Contract (Possible Extension)
RBC
Toronto, ON · Vancouver, BC
Full-time
The Compliance Manager on the Regulatory Complaints, Investigations and Inquiries (RCII) team will primarily be responsible for complaint management and investigation related to Royal…
Added 1 hour ago
Manager, Capital Markets Product Control
RBC
Toronto, ON
Full-time
As a Manager, Capital Markets - Mortgage Investment Group - Product Control, you will manage the delivery of Profit & Loss reporting and reconciliations. Analyze and report daily, weekly,…
Added 1 hour ago
Store Manager -St. Laurent Shopping Centre
Pandora
Ottawa, ON
Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…

BMO

Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by developing payment strategies and executing loss mitigation processes. They provide exceptional customer service while collaborating with internal stakeholders to maximize recovery and safeguard the bank's interests.

Requirements

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Proficiency in consumer collections laws, credit knowledge, and strong analytical and communication skills are required.

Skills

Collections
Risk management
Customer service
Negotiation
Data analysis
Relationship management
Loss mitigation
Financial reporting
Credit analysis
Vendor management
Coaching
Training
Problem solving
Communication
Interpersonal skills
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Account Specialist
Collections
High Value at Risk
Loss Mitigation
Credit Collection
Risk Management Framework
Financial Services
Customer Service
Relationship Management
Data Analysis
Reporting
Dashboards
Vendor Management
Negotiation
Regulatory Environment
Consumer Collections
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Strategic Initiatives
Performance-based Incentives
Compliance
Banking
Credit Knowledge

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