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Added 5 mins ago
Rehabilitation Worker Regular Part Time (CPL RhbWrk 0.40) AgeCare Cariboo Place
AgeCare
Williams Lake, BC
Part-time
This Rehabilitation Worker assists in assessing, planning, implementation, and ongoing delivery of therapy programs, under direct and indirect supervision of Rehabilitation Professionals to…
Added 5 mins ago
Sustainable Transportation Engineering Coordinator
The University of British Columbia
Vancouver, BC
$6,631.67 to $9,533.25 CAD / month
Full-time
The Sustainable Transportation Engineering Coordinator (EIT) (“Engineering Coordinator”) leads the coordination and delivery of a range of sustainable transportation projects, programs, and…
Added 5 mins ago
Program Assistant
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
The Program Assistant works closely with the Operations and Special Projects Manager to maintain smooth building and office operations, executing logistics and support for repairs and…
Added 5 mins ago
Enterprise Architect
Aversan Inc.
Montreal, QC
$120,000 to $145,000 CAD / year
Full-time
Work closely with ERP Product Manager, ERP Delivery Lead, Business SMEs Solution Architects, Integration Architects, Change Management teams to ensure transformation decisions are aligned…
Added 5 mins ago
Préposé aux livraisons directes à la succursale
Walmart Canada
Hamilton, ON
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 5 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 5 mins ago
NEG00004SE - Organizational Change Manager
Amyantek
Regina, SK · Greater Regina Metropolitan Area
Temporary
The Organizational Change Manager Resource is expected to use their experience and expertise to support the organizational change management efforts on the assigned project(s) through…
Added 5 mins ago
Transportation Engineer
Recruitment By Design
Victoria, BC
$130,000 to $160,000 CAD / year
Full-time
…across Western Canada, is seeking a Transportation Engineering Manager to join their team in Victoria. This is a permanent, full-time role, offering a base salary in the range of $130-160k,…
Added 5 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 5 mins ago
Marketing Manager
Control Risks
Toronto, ON
$115,000 to $130,000 CAD / year
Full-time
Delivers on personal objectives, focuses on delivery, strives to exceed expectations.
Added 5 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 5 mins ago
Technical Program Manager
KTek Resourcing
Vancouver, BC
Contract
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 5 mins ago
Program Manager
Raas Infotek
Vancouver, BC
Contract
Lead end-to-end planning, execution, and delivery of strategic technology programs and software initiatives.
Added 5 mins ago
Training Facilitator – OHS Programs
Manufacturing Safety Alliance of BC - Nonprofit Health & Safety Association
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…subject matter expert, the Trainer will bring consistency to the delivery of high-quality programs in both in-class, on-site facilitation, and virtual instruction for both dedicated client…
Added 5 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 5 mins ago
Courier Utility 506
Purolator Inc.
Winnipeg, MB
Full-time
The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…
Added 5 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 6 mins ago
Deli - Manager Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort Frances, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 6 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 6 mins ago
Quality Management Technician II
City of Quinte West
Quinte West, ON
Supports the Manager with the delivery of the Health and Safety program for the department.
Added 6 mins ago
RPN – Foot Care Nurse
NorWest Community Health Centres
Greenstone, ON
…Centre team, will provide foot care services and support the delivery of care to our Longlac Site clients. The successful candidate will also contribute to the provision of primary care…
Added 6 mins ago
Physiotherapist
Lifemark Health Group
Quinte West, ON
$36.92 to $54.14 CAD / hour
Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 6 mins ago
Physiotherapist
Lifemark Health Group
Mississauga, ON
$36.92 to $54.14 CAD / hour
Contract
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 6 mins ago
Financial Analyst
Lifemark Health Group
Toronto, ON
$75,000 to $85,000 CAD / year
Temporary
Reporting to the Senior Manager, Finance, the Financial Analyst, FP&A will assist in performing analyses to generate relevant and actionable insights supported by data, focused on…
Added 6 mins ago
Project Manager, Glazing
Triumph Group of Companies
Mississauga, ON
Full-time
The Project Manager, Glazing leads the full lifecycle of commercial and residential glazing projects across the GTA, from preconstruction planning through to close-out. You will manage…

BMO

Account specialist, High Value at Risk (HVAR)

NS, Canada
Nova Scotia, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by providing collections-related sales and service while executing loss mitigation strategies. They also analyze account data to provide insights, develop action plans, and support internal stakeholders to ensure customer needs are met.

Requirements

Candidates should have 3-5 years of relevant experience and a post-secondary degree in a related field. Strong knowledge of consumer collections laws, credit qualifications, and BMO products is required, along with in-depth analytical and communication skills.

Skills

Collections
Customer service
Negotiation
Data analysis
Risk management
Credit collection
Relationship management
Loss mitigation
Reporting
Coaching
Training
Problem solving
Communication
Interpersonal skills
Financial analysis
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Collections
High Value at Risk
Loss mitigation
Credit collection
Risk management
Relationship management
Data analysis
Customer service
Negotiation
Financial services
Regulatory compliance
Loan modification
Liquidation
Reporting
Dashboards
Coaching
Training
Consumer collections
BMO products
Strategic initiatives
Account management
Stakeholder management
Problem solving
Communication skills
Analytical skills

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