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Added 2 hours ago
Customer Solutions Specialist
Jobbe
NB · Grand-Sault/Grand Falls, NB
$17.5 to $18.5 CAD / hour
Full-time
Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be…
Added 4 hours ago
Seasonal Customer Experience Representative
Indigo Books & Music
Mississauga, ON
$17.6 CAD / hour
Contract
Ability to be mobile on the sales floor for extended periods of time
Added 5 hours ago
Customer Service Specialist - 6 months contract
Manufacturing Job Site
Regina, SK
Contract
…is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a…
Added 6 hours ago
Seasonal Customer Experience Representative
Indigo Books & Music
Cornwall, ON
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 6 hours ago
Seasonal Customer Experience Representative
Indigo
Cornwall, ON
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 7 hours ago
Visitor Experience Concierge
Royal Ontario Museum
Toronto, ON
$23.74 to $27.13 CAD / hour
Part-time
Support sales and engagement by identifying cross-selling and upselling opportunities
Added 10 hours ago
Seasonal Customer Experience Representative
Indigo Books & Music
Regina, SK
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 10 hours ago
Seasonal Customer Experience Representative
Indigo
Regina, SK
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 13 hours ago
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Welland, ON
$17.6 to $26.4 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 20 hours ago
Contract Inside Sales Representative
Performance Food Group
Milton, ON
Contract
Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail…
Added 21 hours ago
Educator Contract |Coquitlam Centre
lululemon
Coquitlam, BC
Part-time
Interact with guests to ensure a great guest experience in a manner that values guests’ time.
Added 1 day ago
Power Market Sector Lead, Canada
HDR
Toronto, ON
Full-time
We believe electricity powers modern life. As part of our Power sector, you’ll help shape how electricity is generated, transmitted and delivered as global energy demands grow. From massive…
Added 1 day ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
Act as the strategic voice of your customers internally, working cross-functionally with Sales, Support, Product, and Engineering across time zones to remove blockers and shape the product…
Added 1 day ago
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NT · Northwest Territories, Canada
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 day ago
Branch Manager
Sherwin-Williams
Sudbury, ON
…well as develop business strategies to meet goals and increase sales in a competitive marketplace. In this position, you will grow the company’s market share by selling to wholesale…
Added 1 day ago
Investment Specialist
BMO
Edmonton, AB
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 day ago
Financial Planner
BMO
Burlington, ON
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 day ago
Seasonal Beauty Consultant | Toronto
Parfums Christian Dior
Toronto, ON
Contract
Parfums Christian Dior is part of the LVMH Group.
Added 1 day ago
Recruiting Lead & Talent Partner
Karbon Digital
Toronto, ON
Part-time
Type: Contract / Part-Time initially with potential FTE conversion
Added 1 day ago
Seasonal Beauty Consultant | Toronto
LVMH Perfumes & Cosmetics
Toronto, ON
Contract
Parfums Christian Dior is part of the LVMH Group.
Added 1 day ago
Seasonal Customer Experience Representative
Indigo Books & Music
Fort McMurray, AB
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 day ago
Part Time - Retail Merchandiser and Sales Rep
Jobbe
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Part-time · Contract
Merchandising Consultants Associates Sydney, Nova Scotia, Canada Contract 3 days ago
Added 1 day ago
Temp Front Counter Sales Representative
Jobbe
NS · Nova Scotia, Canada
Temporary
As a Front Counter Sales Representative, you’ll be the first point of contact in the store - helping customers choose the right products and services while keeping things moving. This is a…
Added 1 day ago
Seasonal Customer Experience Representative
Indigo
Fort McMurray, AB
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 day ago
Temporary Assistant Manager - Polo Park
Lush Handmade Cosmetics
Winnipeg, MB
Contract: 12 months (September 2026 - September 2027)

BMO

Account specialist, High Value at Risk (HVAR)

BC, Canada
British Columbia, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review and evaluate high-risk or delinquent accounts to identify collection opportunities and implement loss mitigation strategies. Provide expert advice to customers on payment strategies while maintaining profitable long-term relationships and safeguarding the bank's interests.

Requirements

Requires 3-5 years of relevant experience and a post-secondary degree in a related field. Candidates must possess strong knowledge of consumer collections laws, credit qualifications, and in-depth analytical and communication skills.

Skills

Collections Strategy
Negotiation
Loss Mitigation
Risk Management
Analytical Thinking
Problem Solving
Customer Service
Relationship Management
Credit Analysis
Reporting
Collaboration
Communication
Influence
Vendor Management
Quality Audits
Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans

Visa sponsorship

Not detected in the job text

Keywords

High Value at Risk
HVAR
Consumer Collections
Loss Mitigation
Credit Knowledge
Risk Management Framework
Loan Modification
Foreclosure Alternatives
Financial Services
Debt Recovery
Account Management
Compliance
Regulatory Environment
Data Analysis
Dashboards
Relationship Management
BMO Financial Group

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