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Added 13 mins ago
Senior Manager, Integrated Program Delivery
RBC
Toronto, ON
Full-time
Join RBC's Corporate Real Estate team to lead integrated program delivery across your assigned region. In this strategic role, you'll manage end-to-end planning, development, and delivery…
Added 13 mins ago
Business Manager, Director - COO Group
RBC
Toronto, ON
Full-time
Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on…
Added 13 mins ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Full-time
We are seeking a Senior Manager, Data Products to execute and grow Pelmorex's data business: the audience, attribution, and distribution products we sell to agencies, brands, and partners,…
Added 13 mins ago
Senior Analyst, Infrastructure
Elk Valley Resources
Vancouver, BC · Elkford, BC · Sparwood, BC · Calgary, AB
$96,000 to $113,000 CAD / year
Reporting to the Manager, Core Infrastructure, the Infrastructure Analyst is responsible for the administration, support, automation, and continuous improvement of EVR's enterprise…
Added 13 mins ago
NetSuite Delivery Manager | Products, Construction, and Energy
Plative
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As a Delivery Manager at Plative, you will own the delivery outcomes of a pod of NetSuite consultants and serve as a trusted advisor to your clients. You will report to the Director of…
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Senior Strategic Sourcing Manager
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The Senior Manager, Strategic Sourcing Is accountable to drive efficiency and savings in Corporate Services and IT spend categories (including software, hardware, travel, equipment and…
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Senior Salesforce Analyst, Marketing Delivery
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…customers through their channel of choice. As part of the Marketing Delivery team and Salesforce ecosystem, this role is responsible for the well-managed design, execution, measurement, and…
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Shop Technician
MISTRAS Group
AB · Calgary, AB
Full-time
Report equipment issues or hazards to the Operations Manager promptly.
Added 27 mins ago
Shipper Receiver
D&V Electronics
Vaughan, ON
Contract
Review open shop orders for potential part delivery to the correct work cell/areas
Added 27 mins ago
Program Manager with BI
Confiar Services
Toronto, ON
$70 to $75 CAD / hour
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We are looking for a Senior Program Manager with strong experience in Business Intelligence, Data Analytics, Tableau, and enterprise reporting to lead complex BI and data transformation…
Added 27 mins ago
Program Manager
Iris Software Inc.
Toronto, ON
Contract
Iris's direct client, one of the Top 5 Bank in Canada, is looking to hire a Program Manager a long-term opportunity at Toronto, ON (Hybrid).
Added 27 mins ago
Project Manager
WSP in Canada
SK · Saskatchewan, Canada
Full-time
…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
Added 27 mins ago
Project Manager
WSP in Canada
Saskatoon, SK
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…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
Added 27 mins ago
Senior Project Manager - Azure Cloud
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$120 to $130 CAD / hour
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Out client, the Bank of Canada in Ottawa has a 12 month hybrid remote renewable contract opportunity for a Senior Project Manager with 10+ years of experiennce.
Added 27 mins ago
Project Manager with AML experience
Zodiac Solutions, Inc
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Stakeholder Management: Coordinate with Compliance, Risk, Legal, Technology, and Business teams to ensure alignment and smooth project delivery
Added 27 mins ago
Project Manager
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Regina, SK
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…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
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Senior Engineer, Systems (13683)
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$115,570 to $144,526.2 CAD / year
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Added 27 mins ago
Project Manager
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…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
Added 27 mins ago
Project Manager
WSP in Canada
AB · Edmonton, AB
Full-time
…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
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Project Manager
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…leadership truly shapes outcomes. As an Experienced Project Manager, you’ll take ownership of complex, meaningful projects supported by senior leaders and multidisciplinary technical…
Added 27 mins ago
Salesforce Administrator
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NS · Nova Scotia, Canada
$71,790 to $87,269 CAD / year
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…Nova Scotia’s Salesforce platform. Under the direction of the Manager, Business Process Solutions, the role implements approved system changes, maintains data quality and governance…
Added 28 mins ago
RVT - CA Wards
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Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 28 mins ago
Addictions Counsellor Diploma
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Job Description: As a member of the Adult services team and under the general direction of the Manager, the primary goal will be to restore, maintain and enhance the recovery of people…
Added 28 mins ago
Operational Procurement Specialist
Metso
Montreal, QC
$82,100 to $100,400 CAD / year
…activities. You will play a key role in ensuring the timely delivery of goods and services while supporting inventory health, procurement performance, and operational excellence. You will…
Added 28 mins ago
Manager, Reporting and Performance Management - Finance
Scotiabank
Toronto, ON
The Manager, International Wealth Management Finance is responsible for delivering timely, accurate, and insightful financial and management reporting to support the International Wealth…

BMO

Account specialist, High Value at Risk (HVAR)

BC, Canada
British Columbia, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review and evaluate high-risk or delinquent accounts to identify collection opportunities and implement loss mitigation strategies. Provide expert advice to customers on payment strategies while maintaining profitable long-term relationships and safeguarding the bank's interests.

Requirements

Requires 3-5 years of relevant experience and a post-secondary degree in a related field. Candidates must possess strong knowledge of consumer collections laws, credit qualifications, and in-depth analytical and communication skills.

Skills

Collections Strategy
Negotiation
Loss Mitigation
Risk Management
Analytical Thinking
Problem Solving
Customer Service
Relationship Management
Credit Analysis
Reporting
Collaboration
Communication
Influence
Vendor Management
Quality Audits
Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans

Visa sponsorship

Not detected in the job text

Keywords

High Value at Risk
HVAR
Consumer Collections
Loss Mitigation
Credit Knowledge
Risk Management Framework
Loan Modification
Foreclosure Alternatives
Financial Services
Debt Recovery
Account Management
Compliance
Regulatory Environment
Data Analysis
Dashboards
Relationship Management
BMO Financial Group

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